New Reach inspires independence for those affected by homelessness and poverty through a continuum of housing and support using the most innovative and progressive methods.
In 1990, New Reach, formerly New Haven Home Recovery was established in response to an immediate need for shelter for women and their children. New Reach began as a 10 unit homeless shelter for women and their children and immediately began to see the need to development permanent housing. When New Reach sees a gap in services to families and it falls within the mission, New Reach works to fill the gap. With this philosophy, New Reach has grown from one program serving 10 families to an agency with 17 programs serving hundreds of families annually! New Reach’s 17 programs fall into three program areas: shelter and housing, stabilization and
support, and community connections .
1. New Reach, and all its programs, was granted a 3 year
accreditation through CARF International in November 2015. CARF is an
independent, nonprofit accrediting body whose mission is to promote the
quality, value, and optimal outcomes of services through a consultative
accreditation process and continuous improvement services that center on
enhancing the lives of the persons served. Founded in 1966 as the Commission on
Accreditation of Rehabilitation Facilities, and now known as CARF International,
the accrediting body establishes consumer-focused standards to help
organizations measure and improve the quality of their programs and services.
An organization receiving a 3 year CARF accreditation has put itself through a
rigorous peer review process. It has demonstrated to a team of surveyors during
an on-site visit its commitment to offering programs and services that are
measurable, accountable, and of the highest quality.
2. Over 500 women and children were provided with emergency shelter in FY15/16.
3. Responses from client satisfaction surveys indicate that residents are happy with the services they receive at New Reach's shelters. Responses were averaged with scores ranging from 1 to 5 (higher scores indicate more positive feelings). It is our goal to maintain a high level of client satisfaction.
4. Just over one-third of New Reach shelter residents moved to a permanent housing destination after their shelter stay, and another 42% left to a temporary housing destination.It is our goal to maintain and increase these results.
5. 91% of New Reach shelter clients either increased or maintained their earned income from shelter entry to shelter exit. These data are impressive considering the relatively short period of time they are at the shelter (average 61 days). It is our goal to maintain and increase these results.
Stable funding has been a challenge over the past few years. In this current economic climate, New Reach continues to experience cuts from public funders. New Reach's fundraising goal has increased every year to fill the gap in the operating budget. Funding cuts continue to be an ongoing challenge for nonprofits in this difficult economic climate. New Reach's management stays proactive to ensure the financial stability of the agency.
New Reach provides emergency shelter to any woman and child, regardless of their town of origin. In addition, New Reach operates housing and family stablization programs throughout New Haven County and Fairfield County.
Yolanda came from Africa with her family and decided to settle in Connecticut. After becoming a victim of violence, Yolanda left her husband with her two young boys. With no home, income or job Yolanda needed support. Yolanda was referred to New Reach's Supportive Housing Program, which provided her with a home for her family. Yolanda had an advanced degree, but was unable to obtain a job due to her citizenship. She continued to work with towards refugee status, but the agency dropped her case due to capacity. Yolanda was able to work odd jobs and volunteered at a local hospital. After working with New Reach, Yolanda was inspired to write a program that empowers women in Africa. Yolanda received funding to implement the program in Africa. New Reach was thrilled to hear that Yolanda was moving back to Africa to start her own empowerment program!
New Reach’s first program in 1990, CareWays Shelter, began by providing basic shelter to homeless women and children: simply a bed and a safe place to lay a head. Early on, the program did not include many of the intensive services now available. In 1999 New Reach added another shelter for women & children, Martha’s Place. Combined, CareWays & Martha’s Place shelter 13 families and 18 single women nightly, serving over 150 children annually. New Reach's operates length of stay shelters, meaning that no woman or child is asked to the leave in the morning or line up at the door in the afternoon. Over the past 20 years, New Reach has enhanced our shelter programs. Services now available on site include: 24/7 site coverage, food, clothing, case management, children’s educational advocacy, vocational services, housing location and advocacy, preventive medical services, post shelter services, rapid re-housing & security deposits, and activities for the children.
Quality Assurance is a part of all of New Reach's programs. Program Coordinators and staff understand the importance of providing quality services in a respectful and culturally sensitive environment. To ensure this happens through our 17 programs New Reach operates a Quality Assurance Committee was formed. It includes New Reach's quality assurance manager, executive director, director of programs, assistant director of programs, New Reach board members, staff members, and most importantly our clients. Our clients' input is valuable and we encourage their feedback which can sometimes lead to changes to enhance the program(s). The Quality Assurance team monitors all of New Reach's programs and makes adjustments based on internal audits, which include focus groups of clients. Case managers are also responsible for inputting information to the “Provide” database system to track the success of each client's action plan and goal achievement. Provide allows New Reach to track outcomes for each of our programs. The quality assurance manager develops reports to track the overall impact programs have had on participants. Anticipated results and outcomes are developed through a Results Based Accountability matrix. In the event unanticipated results or trends are observed the management at New Reach makes program modifications as needed.
After her grandmother passed away, Janet and her seven year-old daughter were left without a home. Janet had recently been laid off from her job at a furniture store due to company cut backs. Janet called New Haven Home Recovery for help. New Reach’s shelter staff helped Janet get the assistance she needed to get back on her feet. New Reach worked with Janet to complete all State paperwork to receive cash assistance. With State assistance, Janet was able to begin to save money for her family. Janet was connected to CT Works, where she enrolled in a customer service training. New Reach provided Janet the motivation she needed to find employment and housing. New Reach worked with Janet’s daughter to keep her enrolled in school.
During Janet’s stay at the shelter, she ran into a family friend who she and her daughter decided to move in with. Janet was able to share living expenses by moving in with her friend. The move also provided Janet a support system. Janet is completing her customer service training this month and is continuing to look for employment.
The Furniture Co-Op (TFC) is a service that provides gently used furniture from the general public to families and individuals who are transitioning from homelessness, or living with disabilities or other hardships. The Furniture Co-Op’s goals are threefold: provide a service to the donors of Greater New Haven by picking up their used furniture and household items and avoiding the landfill; provide a storage facility for donated items, which most non-profits do not have access to; provide quality furniture to poor households in need of furniture, many of which have children sleeping on the floor and eating off of cardboard boxes.
Ralph Morrow, The Furniture Co-Op Warehouse Manager, clearly remembers Jorge playing the piano in the warehouse the first time the Ortiz family came to the co-op for help. Jorge’s eight year-old son Miguel translated to Ralph that Jorge had been a music teacher when their family lived in Puerto Rico.
The Ortiz family came to The Furniture Co-op for help after their house burned to the ground. The Ortiz family was left with only the shirts on their back. A local agency was able to help the family find an apartment to live in. Miguel took charge for his parents and translated everything to Ralph. Miguel and his two brothers were given beds, as well as a bedroom set for Jorge and his wife. The Furniture Co-op also provided the family with dressers, a kitchen set & supplies, living room furniture and linens for their new beds. The boys were excited to receive bikes from the co-op as well. Jorge and his wife could not afford to deliver the furniture to their new apartment, so Ralph gathered a couple volunteers to bring everything for the Ortiz family to set up their new home.
“I was so happy that we were able to help this family,” explained Ralph about the Ortiz family, “They were so appreciative of the all the furniture they received.”
The Ortiz family was so grateful for the help they received from the co-op. The family returned in hopes that The Furniture Co-op could help a family in their congregation that had come on hard times. The Furniture Co-op was happy to help.
New Reach’s Family Stabilization programs provide the necessary intensive supports to children and their families, in order to stabilize the family in housing and the child in school. New Reach's stabilization programs include: Connecticut Rapid Re-Housing; Family School Connection Program (FSC); and Supportive Services for Veteran Families (SSVF). Connecticut Rapid Re-Housing assists families from moving out of homelessness into stable housing. In partnership with NHPS and Fair Haven K-8 school, the FSC program works with over 70 families, who are frequently tardy, absent or disconnected from school. SSVF is partnered with community providers across to assist veteran families at risk of homelessness to maintain their housing and to rapidly re-house veteran families who have recently become literally homeless in Southwest and South Central Connecticut.
Have you ever asked a child how their day at school was and simply received a shrug or no answer? Daily, Jackie asked her granddaughter Beth how her day at school was and continued to receive little response. Jackie and her three grandchildren has recently moved from Puerto Rico to Connecticut; she knew the move was not easy on Beth. Jackie grew worried that Beth was being bullied and not performing well at school and turned to the Family School Connection program for assistance.
Jackie met with NHHR staff, Yazmin, about how to help Beth both academically and emotionally. Yazmin connected the family with a therapist to work through the changes Beth was experiencing moving so far away from her original home.
After seeking out help, Beth is performing better at school and is happier at home.
In 2009, New Reach began the Stable Families Program in Bridgeport; the philosophy of the program is that a stable tenancy promotes a stable family life and that a stable family greatly improves chances that family members will be able to improve their life circumstances and prospects. The goal is to prevent families from eviction who reside in public housing.
After experiencing and feeling the effects of Haiti’s devastating earthquake in January 2010, Ali brought her family to the United States in hopes of a fresh start. Although she found an apartment and job immediately, Ali was living paycheck to paycheck to cover her bills. Faced with the high cost of living and inadequate income, Ali soon fell behind on payments. While struggling financially, Ali also found out her visa was about to expire due to a lack in the completeness of her application forms the first time she applied. She was scared at what the future might hold for her. She needed help and New Reach's Stable Families Program in Bridgeport was there to help her. After her initial phone call Ali was put in contact with New Reach Stable Families Program Case Manager Amalfi. Amalfi and Ali went right to work creating a plan to help her family. The first course of action was to fill out the necessary information Ali needed to keep her visa valid. New Reach staff helped Ali find the resources she needed to get back on her feet. With Amalfi’s encouragement and support Ali was able to secure full-time employment and began paying back her bills little by little each week. Ali says if it were not for New Reach's help she would have lost hope. New Reach continues to inspire hope in the lives of women and children.
Kellyann Day is the CEO of New Reach, Inc., formerly New Haven Home Recovery, Inc. since 1997. New Reach is the parent company of Life Haven, Inc. as of August 2012. In her role, Kellyann is responsible for the strategic direction and health of the agency, including ensuring fidelity to the mission, vision and values of the agency. Ensuring responsible stewardship over public and private supports, Kellyann is responsible for the oversight and management of legal, regulatory and programmatic compliance, management and administration of agency assets and operations, including safety and security and risk assessment. In addition, she is responsible for fund development, raising awareness regarding the need for shelter, housing and stabilization services and reporting on the positive results the agency achieves. Kellyann also serves as a partner with the Board of Directors, ensuring the health and effectiveness of New Reach, Inc., by ensuring the agency achieves its mission in an ethical, transparent, accountable and prudent manner. Kellyann serves as the leader and agency spokesperson for New Reach, Inc.
Kellyann attended the State University of New York at Plattsburgh and received a B.S. in psychology. She completed her Masters of Social Work (MSW) with a concentration in administration in 2002 from UCONN.
In addition to her professional duties, Kellyann has served as Chair to the Board of Directors of the South Central Behavioral Health Network, and the CT AIDS Residence Coalition. She has also served as the Chairperson of the Statewide Reaching Home Steering Committee and numerous boards throughout the state including: the New Haven Early Childhood Council, the CT Coalition to End Homelessness, New Haven Mayor’s Task Force on AIDS, City of New Haven’s 10 Year Plan to End Homelessness, Supportive Housing Works, United Way of South Central Connecticut, and the Greater New Haven Opening Doors, Regional Alliance to End Homelessness. In addition she has presented New Reach’s programs at State and National Homelessness Conferences.
New Reach has an excellent reputation in the community. New Reach staff are active members of statewide and local leadership councils including: Reaching Home Steering Committee; CT AIDS Resource Council, CT Coalition to End Homelessness; Mayor’s Task Force on AIDS; New Haven Continuum of Care; New Haven 10 Year Plan to End Homelessness; New Haven Homeless Children’s Collaborative. New Reach achieves success with the help of many other providers of services and housing including: The Coordinating Council for Children in Crisis; The Connection Inc.; CT Mental Health Center; Yale-New Haven Hospital; Hill Health Center; City of New Haven; and other community non-profits. Our Transition in Place Program is a collaborative with the CT Women’s Consortium; the APT Foundation Vocational Programs; Life Haven, and Christian Community Action. This collaboration is called the Homeless Families Transition Collaborative (HFTC). We also collaborate with New Haven Healthy Start, the Partnership for Strong Communities, Ryan White, South Central Behavioral Health, New Haven Public Schools, and Fairfield County Community Foundation. New Reach has also collaborated with Alpha Community Services, Housing Authority of the City of Bridgeport, Operation Hope, Shelter for the Homeless and Supportive Housing Works to work with homeless in Bridgeport.
New Reach has a strong governing structure. The agency’s leadership team is made up of the Chief Executive Officer, Chief Operating Officer, Chief Financial Officer, Director of Quality Assurance and Corporate Compliance, and the Shelter Director. In 2013, the agency adopted a three year strategic plan that includes the following directives:
The Board of Directors has an active Governance Committee who is responsible for recruiting board members. The committee identifies skills and knowledge that could benefit the board. This past year, the Board elected one new board member to the table.
In the fall of 2010, the New Reach board went through a period of transition that included the loss of the board president. This change began the board’s discussion about roles & responsibilities and questions about how a board operates effectively. With the help of CFGNH, New Reach’s CEO and Board of Directors began working with board consultant Simone Joyaux in January of 2011 and again in 2015. The first exercise was to complete a board assessment and discuss the priorities of the board. With the guidance of Simone the New Reach board and CEO began to learn about best practices. This work led to discussions about management vs. governance, board role & responsibilities, and board recruitment. The existing board committees were reviewed and each worked on their scope of work. The board committees were strengthened and had purpose. New Reach created a governance committee that drafted roles and responsibilities, reviewed the by-laws and created a recruitment process. The strategic action committee took up ad-hoc duties assigned by the board and is looking ahead at strategic planning needs. The New Reach board and staff worked together to discuss, debate and create the structure necessary to effectively govern the agency. Examples of this structure can be seen in the job descriptions that were outlined, discussed and adopted by the board for all committees and the full board. In addition, the board adopted the following policies: individual board member expectations; board composition; recruitment process; CEO performance evaluation policy and procedure; annual self evaluation process and board terms and limits. The New Reach board is now comprised of a strong, committed group of professionals who understand the mission of New Reach and mostly importantly understand their role in achieving the mission.
Indirect Public Support HelpIndirect public support represents revenue received through solicitation campaigns. This includes funding United Way and other federated fundraising organizations, but does not include donor designated contributions.
Earned Revenue HelpEarned revenue represents income generated in direct exchange for a product or service.Earned income includes income from government contracts.
New Reach is a financially stable organization. While we currently do not have an endowment, the agency has operating cash and a few investments. New Reach’s development program has been operating for the past 13 years and each year the agency has increased its fundraising goals and results. Each spring, in conjunction with the finance committee, the management team at New Reach reviews the past year’s budget amounts to actual and drafts the next fiscal year budget. This process includes a review of grants, public and private receivables, and discussion on any possible expansion or contractions, programmatic reviews, take place to determine community need and effectiveness. Simultaneously, the development staff and the fund development committee of the board of directors create an annual development plan and calendar. This past year, New Reach adopted a donor centric philosophy on fund development. This philosophy includes outreaching and educating members of the community about the mission of New Reach and the impact of our programs.
Our challenge this year is twofold. First, is the annual challenge to maintain a high quality of services, which includes educated, well trained, and supervised staff while resources stay the same or decrease. City, state and federal funding for programs do not include annual increases to keep up with the increase cost of doing business. Many grants do not cover costs for quality assurance, data collection, professional development and supervision. New Reach believes in these critical pieces of infrastructure because it has a direct impact on the quality of services and the positive results for the clients we serve. New Reach will continue to write grants, issue newsletters and outreach the community to tell the story of the mission and request that the community invests in these much needed services. The second challenge is the integration of Life Haven into the New Reach family. Life Haven will remain a 501 c 3, but will have limited staff capacity to privately fundraise for the operational “gap”. Life Haven will rely on a group of dedicated volunteers to facilitate events and solicit donations during the next fiscal year. New Reach will provide support behind the scenes, through administrative help and logistics. In addition a comprehensive fund development plan will be created to guide the work for the coming year. Through good communication and a strong plan, Life Haven and New Reach will address this challenge. The CFGNH’s support of both agencies will move the process in the right direction.
This profile, including the financial summaries prepared and submitted by the organization based on its own independent and/or internal audit processes and regulatory submissions, has been read by the Foundation. Financial information is inputted by Foundation staff directly from the organization’s IRS Form 990, audited financial statements or other financial documents approved by the nonprofit’s board. The Foundation has not audited the organization’s financial statements or tax filings, and makes no representations or warranties thereon. The Community Foundation is continuing to receive information submitted by the organization and may periodically update the organization’s profile to reflect the most current financial and other information available. The organization has completed the fields required by The Community Foundation and updated their profile in the last year. To see if the organization has received a competitive grant from The Community Foundation in the last five years, please go to the General Information Tab of the profile.
A strong community not only meets its members’ basic needs but also works to create long-term solutions to their problems. Provide people with affordable housing, enough to eat and access to affordable health care and you enable them to envision a better future for themselves.
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