FISH of Greater New Haven
PO Box 8552
New Haven CT 06531
Contact Information
Address PO Box 8552
New Haven, CT 06531-
Telephone (203) 503-0107 x
Fax 0-N/A
Web and Social Media
FISH delivers! Turkeys at Thanksgiving and groceries every month, as well.
FISH - Food In Service to the Homebound
FISH delivers hope and groceries to the homebound.  FISH is the only food pantry in the New Haven area that delivers groceries directly to its clients' homes every month. FISH serves New Haven, West Haven and Hamden, Ct.  FISH delivers a wide ranging assortment of pantry staples, frozen proteins, donated bagels and breads, and fresh produce to our clients homes.  Each FISH delivery contains ingredients sufficient for two weeks of meal preparation.  FISH serves those who are homebound due to illness, immobility, chronic conditions, disability, mothers of medically fragile children, and those recovering from surgeries without family support.
A Great OpportunityHelpThe nonprofit has used this field to provide information about a special campaign, project or event that they are raising funds for now.



FISH will celebrate its 50th anniversary this year at Anthony's Ocean View on Tuesday, Sept 25, 2018.  Marking this milestone of continual service to our community, FISH hopes you will gather your friends and family and join the festivities to support the critical work we do every day.  By attending the Gold FISH Gala, you'll be supporting our sole and signature program, the Grocery Delivery Program.  Mark your calendars for what will be a wonderful night of great food, beautiful views, music, raffle prizes, notable speakers and great company.


A Great Opportunity Ending Date Sept 25 2018
At A Glance
Year of Incorporation 1970
Organization's type of tax exempt status Exempt-Other
Organization received a competitive grant from the community foundation in the past five years Yes
CEO/Executive Director Jilan Crowley
Board Chair Susan Redente
Board Chair Company Affiliation Thompason & Peck Insurance
Financial Summary
Revenue vs Expenses Bar Graph - All Years
FISH - Food In Service to the Homebound
FISH delivers hope and groceries to the homebound.  FISH is the only food pantry in the New Haven area that delivers groceries directly to its clients' homes every month. FISH serves New Haven, West Haven and Hamden, Ct.  FISH delivers a wide ranging assortment of pantry staples, frozen proteins, donated bagels and breads, and fresh produce to our clients homes.  Each FISH delivery contains ingredients sufficient for two weeks of meal preparation.  FISH serves those who are homebound due to illness, immobility, chronic conditions, disability, mothers of medically fragile children, and those recovering from surgeries without family support.
FISH has been a fixture in the New Haven community for 50 years. Beginning as a social service organization for City residents in need of a helping hand, FISH volunteers prepared and delivered meals, babysat and drove those in need to medical appointments. Today, we focus on delivering two weeks of groceries to those who are unable to access traditional pantries.
FISH Accomplishments:
  • Expanding client base by 30%
  • Adding fresh, perishable produce to every delivery
  • Expanding service to West Haven, Hamden and East Haven 
  • Relocation of operation to a new facility at no additional cost to FISH.
  • Development and introduction of a vulnerability index (VI) to qualify potential clients for service
  • Recruiting and developing a robust corps of dedicated volunteers who carry out critical functions in the organization
  • Introducing data analysis of our client demographics, vulnerability indices, quantity of food delivered and receipt of other entitlement programs
  • Doubling of food ordered, by weight, from the Ct. Food Bank, YTD 
  • Expanding services to veterans in under served communities in Greater New Haven 
  • Secure funding for a delivery van and driver
  • Developing and implementing a robust client privacy policy based on HIPPA guidelines for a best practice approach
  • Implementing  a robust external communications strategy  
1) Funding for a pantry assistant PT, $15K/ Yr
2) Volunteer support including answering the phones and drivers/ deliveries
CEO Statement
I am honored to serve as Executive Director for FISH of Greater New Haven. FISH's history is rich, inspiring and powerful.  Established in 1968, FISH has been a cherished fixture as a locally based service organization in the New Haven area addressing food insecurity.  On the surface we might view FISH as a food pantry that delivers groceries to the homebound.  On deeper inspection, we find a closely knit family comprised of many different strands of the community.  The FISH family includes our clients, volunteers, donors, supporters, staff and our many partner agencies.  To elaborate; our partner agencies form a crucial foundation of our distribution network.  Marrakech, Easter Seals, Chapel Haven, Accord: these are four of the thirteen agencies who allow FISH to fulfill our mission by sorting, packing, and delivering our groceries every day.  This key partnership is just one example of how the magic happens at FISH; we cultivate an atmosphere of dignity, respect, compassion, and fun for our volunteers.  FISH provides a vital success opportunity and a social environment for our volunteers to bloom and expand their day to day experience.  The delight and joy we see every day in our volunteer teams is meaningful beyond words.  To witness the pride and confidence displayed by a volunteer who says " I work at FISH!", well, that's a cherished moment.
I became Executive Director of FISH in June of 2016, after serving as a Board Member for two years. Previously I'd been in sales and marketing for the entirety of my professional career.  I have found this work to be the most challenging, humbling and encompassing experience of my life.  The mission of FISH is to alleviate food insecurity for the homebond in greater New Haven.  The implementation of this mission has created a family of ardent supporters, staff, clients, volunteers and donors whose guidance inspires me every day to do more.
FISH's impact on our client's circumstances may be best summarized by Stephanie C., a simply delightful and grateful client:
My Name is Stephanie and I am a New Haven resident living with my disabled husband and two children.  Our income is considered poverty level.  I am beyond grateful for the assistance we receive from FISH.  They are among the kindest people I've ever known. From the office staff to the volunteers who deliver to my home monthly, I've been brought to tears many times by their generosity.  Every single item they deliver, we use.  From milk to cereal to meat, I would be out of these items by mid-month if not for FISH.  I can't express enough gratitude for this organization.  Simply put, we could not survive without FISH.
Sincerely, Stephanie C. 
Board Chair Statement

It has been an exciting organization to serve as the Board Chair. In the past year we are taking the organization to the next level. We have new board members, and have hired a highly qualified Executive Director to move the organization to that next level. While FISH continues to be the ONLY social service agency delivering groceries to the homebound, we still only have limited staff. Our challenges include increasing revenue in order to build capacity, in addition to continuing to reach those in need. In the past year, there has been substantial changes to our intake process, assessments of clients, and streamlining our systems to be more efficient. In addition our fundraising plan for 2016 and upcoming rebranding and marketing strategies are moving us towards our vision for the organization in the next few years. We have recently received our first grant towards hiring a part-time staff member to help out in our administrative offices.

Another large challenge is in reaching all the families that call in to our hotline for food. It is difficult to turn people away, knowing that if we had the funding we could feed them. If we were able to have more food drives, and / or increased our funding streams we could meet more needs. We constantly strive to reach more families year after year.


Our greatest challenge is the continuous need to obtain enough food to fill our bags. In order to satisfy all requests for food, we are forced to supplement directly donated food with food acquired from the Connecticut Food Bank or purchased from grocery stores. As the demand for our services continues to increase, we expect the need for funds to be an ongoing challenge.  We have never turned our clients away empty handed, and hopefully, we never will.

Service Categories
Primary Organization Category Food, Agriculture & Nutrition / Food Banks, Food Pantries
Secondary Organization Category Human Services / Senior Centers/Services
Tertiary Organization Category Food, Agriculture & Nutrition /
Areas Served
New Haven
East Haven
West Haven
FISH delivers only to the New Haven area, including the Hill, Dixwell, Fair Haven, West Hills, Edgewood/Westville, East Rock neighborhoods, as well as parts of West Haven, East Haven and Hamden. Other areas in New Haven's vicinity are still underserved.
FISH is the ONLY social service agency in New Haven that delivers free groceries to those who are homebound and do not have access to transportation. FISH is manned mainly by volunteers and limited staff. Our clients include: the elderly, handicapped, those going through major medical treatments, surgery or who have children going through the same.
FISH receives referrals from local community agencies and has a food hotline in which clients call in to request a food delivery. They are asked a series of question and an intake assessment is done on each client in order to assess their current food needs and to see if they qualify for delivery services. Once accepted the client is given their delivery day and time each month. Clients must be rectified each year. Other services such as federal and state food programs presented to the client during their intake assessment.
Population Served Aging, Elderly, Senior Citizens / Children and Youth (0 - 19 years) / Unemployed, Underemployed, Dislocated
Program Comments
CEO Comments
The biggest challenge is to meet the ever increasing demand for our services.  We have seen an increase in the number of new families and individuals seeking food assistance from FISH.  Additionally, FISH has been collaborating extensively with other local social service providers by educating case workers on the parameters of FISH services.  An efficient and seamless referral process has been developed and professional referrals are treated with prioritized attention. Serving as a resource for other social service agencies drives more demand for FISH services, thus straining limited resources. Our current volunteer drivers are utilized to the fullest, each making as many deliveries as possible with the amount of room available in their vehicles. FISH accepts new clients into the program every month at a rate of 3% growth, however, we are pushing up against capacity with the current resources on hand. With our current budget of $548,893 per year we are able to provide groceries to over 430 households comprising of 900+ individuals, every month, with annual totals of over 1200 people served.
CEO/Executive Director
Jilan Crowley
Term Start May 2016
Number of Full Time Staff 1
Number of Part Time Staff 1
Number of Volunteers 120
Number of Contract Staff 1
Staff Retention Rate 100%
Staff Demographics - Ethnicity
African American/Black 0
Asian American/Pacific Islander 0
Caucasian 2
Hispanic/Latino 0
Native American/American Indian 0
Other 0 0
Staff Demographics - Gender
Male 0
Female 2
Unspecified 0
Former CEOs and Terms
Joy Johannes - Apr 2016
Formal Evaluations
CEO Formal Evaluation Yes
CEO/Executive Formal Evaluation Frequency Annually
Senior Management Formal Evaluation Yes
Senior Management Formal Evaluation Frequency Annually
Non Management Formal Evaluation Yes
Non Management Formal Evaluation Frequency Quarterly
We have productive collaborations with Connecticut Food Bank, Interfaith Volunteers, New Haven Needle Exchange Program, Stop & Shop (Whalley Avenue),  Elm City Food Market, Boy Scouts, ACES, area Churches, schools, businesses and other human service groups. Kennedy Center, ACORD, Ben Haven, Chapel Haven, Vantage, DRN & Passages School.
United Way of Greater New Haven2005
Connecticut Community Nonprofit Alliance2015
United Way of Greater New Haven2018
Proclamation FISH DayOffice of the Mayor of New Haven John C. Daniels1993
Wonder-Ful Woman AwardStart Bank2012
Board Chair
Susan Redente
Company Affiliation Thompason & Peck Insurance
Term Jan 2016 to Dec 2018
Board of Directors
John Cesaroni Zeisler & Zeisler PC
Gabrielle Joyce
Louis Perno Literacy Volunteers
Dan Shetler Columbus House
Robert Sigler Retired Mechanical Engineer
Ed Simon Volunteer
Jaryn Travers Sikorsky Aircraft
Sarah Welinsky Columbus House
Dominic Woolfrey Higher One
Board Demographics - Ethnicity
African American/Black 2
Asian American/Pacific Islander 0
Caucasian 8
Hispanic/Latino 0
Native American/American Indian 0
Other 0 0
Board Demographics - Gender
Male 7
Female 3
Risk Management Provisions
Commercial General Liability
Workers Compensation and Employers' Liability
Directors and Officers Policy
Board Co-Chair
Term Jan 2016 to Dec 2018
Standing Committees
Board Governance
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Program / Program Planning
CEO Comments
Two new board members were added for the Jan 2016-Dec 2018 term. It is exciting to have some new fresh ideas and passionate board members who want to be involved and help bring exposure and funds to the organization. Again, it is an exciting time for FISH.
Fiscal Year Start Jan 01 2018
Fiscal Year End Dec 31 2018
Projected Revenue $548,893.00
Projected Expenses $548,893.00
Spending Policy N/A
Credit Line No
Reserve Fund No
Detailed Financials
Prior Three Years Assets and Liabilities Chart
Fiscal Year201620152014
Total Assets$41,450$39,292$39,841
Current Assets$41,450$39,292$39,841
Long-Term Liabilities------
Current Liabilities$5,347$1,727$1,728
Total Net Assets$36,103$37,565$38,113
Prior Three Years Top Three Funding Sources
Fiscal Year201620152014
Top Funding Source & Dollar Amount --TEFAP $80,641TEFAP $71,238
Second Highest Funding Source & Dollar Amount --CT NAP $26,844The Community Foundation for Greater New Haven $27,902
Third Highest Funding Source & Dollar Amount --Holy Infant $18,957CTNAP $17,509
Capitial Campaign
Currently in a Capital Campaign? No
CEO Comments
FISH enjoys a robust and well rounded Board of Directors, each of whom supports key functions of the organization.  One BOD member, a data scientist, has provided FISH with a platform for sophisticated and detailed data collection.  Driven off client delivery logs, this data helps FISH compile concrete numbers of clients served, areas served and enrollment metrics using Tableau software.
In June of 2016,  a new Executive Director was hired.  After consulting with auditors and being informed that for a nonprofit with revenues well under $500,000, a CPA produced 'Letter of Opinion' complies with best practices approach for 501(c)(3) corporations.  Because a 'Letter of Opinion' is not mandatory, the recommendation of Pallman & Co. CPA, was to save the expense of the letter and schedule for the 2016 opinion.
Foundation Staff Comments This profile, including the financial summaries prepared and submitted by the organization based on its own independent and/or internal audit processes and regulatory submissions, has been read by the Foundation. Some financial information from the organization’s IRS Form 990, audited financial statements or other financial documents approved has been inputted by Foundation staff. The Foundation has not audited the organization’s financial statements or tax filings, and makes no representations or warranties thereon. A more complete picture of the organization’s finances can be obtained by viewing the attached 990s and audited financials. To see if the organization has received a competitive grant from The Community Foundation in the last five years, please go to the General Information Tab of the profile.
Address PO Box 8552
New Haven, CT 06531
Primary Phone 203 503-0107
CEO/Executive Director Jilan Crowley
Board Chair Susan Redente
Board Chair Company Affiliation Thompason & Peck Insurance


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A strong community not only meets its members’ basic needs but also works to create long-term solutions to their problems. Provide people with affordable housing, enough to eat and access to affordable health care and you enable them to envision a better future for themselves.