Interfaith Volunteer Care Givers of Greater New Haven
30 Gillies Rd
Hamden CT 06517
Contact Information
Address 30 Gillies Rd
Hamden, CT 06517-
Telephone (203) 230-8994 x
Fax 0-0
Web and Social Media
A visionary with compassionate practical solutions, the Founder of Interfaith Volunteer Care Givers of Greater New Haven was a man who knew something could be done for elders when others couldn't.
To foster livability at home for seniors age 60+ by deploying caring volunteer drivers who provide free transportation to medical services, and by matching elders with volunteers who provide free neighborly practical and social support needed to maintain elders' well-being at home.  IVCG also recruits, trains and deploys volunteers from our diverse greater New Haven communities, civic groups and faith based organizations in service to local elders.
At A Glance
Year of Incorporation 2004
Former Names
The Downtown Cooperative Ministries, Inc.
Interfaith Cooperative Ministries Inc.
Organization's type of tax exempt status Public Supported Charity
Organization received a competitive grant from the community foundation in the past five years Yes
CEO/Executive Director Jane Ferrall
Board Chair Mr Bob Serow
Board Chair Company Affiliation RLS Consulting
Financial Summary
Revenue vs Expenses Bar Graph - All Years
Mission To foster livability at home for seniors age 60+ by deploying caring volunteer drivers who provide free transportation to medical services, and by matching elders with volunteers who provide free neighborly practical and social support needed to maintain elders' well-being at home.  IVCG also recruits, trains and deploys volunteers from our diverse greater New Haven communities, civic groups and faith based organizations in service to local elders.
Interfaith Volunteer Care Giver services were created in 1983 under the auspices of The Downtown Cooperative Ministries Inc. and were one of the "original 25" recipients of grant money from the Robert Wood Johnson Foundation, when it began to fund the "faith in action" care model nation-wide.  Our first full-time Executive Director, Carol LeSuer, coordinated the efforts of the first twelve participating congregations.  These faith communities supplied the volunteers who immediately became an incredibly important resource for the many health-related and social programs serving elders who were attempting to continue their independent existence in their own homes.  This work predates the huge expansion of profit-driven home care agencies and assisted living models that exist today.  Despite a much wider array of options available to today's elders, most prefer to stay in their own homes if possible.  Throughout the 1990's IVCG broadened its reach, gradually expanding to the larger community regardless of religious affiliation, while participating congregations remained steadfast in providing volunteers and services to their own and others.  Eventually IVCG grew to encompass 30 member congregations.  In 2003, IVCG formally separated from DCM and formed its own 501c3 non-profit organization.  The Reverend Barbara Barlok was hired as Executive Director at that time and while continuing the basic mission of providing transportation and companionship, Reverend Barlok extended the reach and influence of IVCG statewide by forming the CT Interfaith Network Association.  Rev. Barlok served as a leader on the board of Agency on Aging of South Central Connecticut which has provided a basic grant each year.  Support has continued from our core congregations and private individuals and foundations, although IVCG's primary source of volunteers is now our community at large rather than congregations.  In 2012 Rev. Barlok retired and was succeeded by Kate Walton, a 30-year veteran of human services, who then served until May of this year when Jane Ferrall came on board as IVCG's fifth Executive Director.  As both a licensed attorney and a veteran of applying "high tech" tools to "high touch" endeavors such as IVCG, Jane is perfectly positioned to help IVCG meet the challenges ahead.
IVCG is now in its 35th year of providing service to our senior communities with integrity, knowledge and compassion.  Please join us as we celebrate this accomplishment and look to the next 35! 
Jan, a 74 year old from West Haven, needs support and practical help to navigate cancer treatment to cope with a life-threatening case of lung cancer: IVCG is there.  Connie and Vincent, a married couple who traveled the world, can no longer leave the house except for medical appointments: IVCG is there.  Mike, a disabled vet with serious health care needs, visits the V.A. hospital on a weekly basis for specialized care: IVCG is there.  Seniors from all over New Haven and the surrounding towns struggle to remain in their own homes and stay safe, healthy and connected: IVCG is there.
In the past year, IVCG has provided close to 4,000 hours of personalized, free service to over 300 seniors in the Greater New Haven area.  This is our primary accomplishment and the one that brings us the most pride.  For Thanksgiving in 2017, we ran logistics to provide hot meals to over 1,200 needy seniors, brought our  "Aging at Home" social program to about 170 seniors, and comprehensively re-branded all of our printed and web materials.
For 2018-19, we plan to increase our service hours by at least 2,000 (to over 6,000) through use of a staffed van, which would be a major increase in of our capabilities.  Thanksgiving 2018 is in full swing and we expect to serve more folks than ever.  We've merged our Aging at Home with a local church-sponsored program, which has increased our reach to well over 200 people, and now we're serving lunch in addition to our lively, engaging lecture series.
On an organizational level, 2018 saw the addition of Bob Serow as our dynamic new Board chair.  As part of Bob's new tenure, we're hoping to grow our Board of Directors by adding at least two well-qualified, enthusiastic people.  We need to strengthen our Governance function and bring our fund-raising into the 21st century by adding new sources of passive income, reaching out to new constituencies, and launching a "35 (thousand) for 35" fund-raiser celebration in honor of our 35th year in business.
Recruit and sustain additional volunteers to provide transportation and companionship to frail elders who are living independently.  Secure funds to fund Care-A-Van program to increase  offset mileage costs incurred by volunteers.
Restore our administrative capacity by increasing staff hours to full time (that had been reduced due to financial constraints during recession) in order to meet the increasing demand for our services going forward.
Enhance future viability and relevance of our services by addressing other pressing needs of elders who are living independently, particularly in the area of access to healthy food and reduction of social isolation.
CEO Statement
The opportunity to lead IVCG has been an honor and in some small measure a way to thank my predecessors for what was an invaluable help to me back in the 1990's.  As the busy Director of Fellowship Place in New Haven at the time - and the mother of two teenagers- I was also taking care of my mother who was suffering from advancing Parkinson's Disease.  A small notice at Trinity Church on the Green alerted me to the existence of IVCG so I filled out a card requesting companionship for my mother.  To my great delight a wonderful lady named Trudy called and said she was available to visit my mother.  They became the greatest of friends and Trudy remained a devoted friend for my mother's remaining 5 years.  I marveled at how the quality of all of our lives was so greatly enhanced by the presence of Trudy, a generous, funny, sweet and loyal person who came to us out of kindness and compassion through Interfaith Volunteer Care Givers - asking nothing in return except the smile that broke out on my mother's face when she walked in the door.  I know first hand what it means to an elder to have the special attention of someone.  We have people in their 90's in good health, but who find it difficult to ride a bus to their appointments.  Many of our elders are living on a tiny allowance and cannot afford private transportation or home care services.  As time goes on fewer and fewer adult children are able to care for their parents as was done in the past, and many elders have no living relatives or friends - or their families live far away.  IVCG is the human connection for these people and they deserve our compassion.
Kate Walton, Executive Director
Board Chair Statement

The elderly and home-bound citizens are often the forgotten among us. They are quiet. They are not visible. They are lonely. They have lived long and sometimes hard years. The volunteers at Interfaith Volunteer Care Givers strive to give them companionship, recognition, respect, and even assistance to lighten up their lives. The “thank you” notes and calls we get are testimony to how grateful and appreciative the recipients of our care giving really are. Just a simple one hour visit or an occasional phone call can be the bright spot in their week.

I am honored to be the Chair of the Board of Directors of this wonderful organization that can be so important to our seniors.   We have hopes and plans for expanding our services to help fill some of the unmet needs that we witness every day in the work that we do. We are always seeking additional dedicated board members, volunteer staff, and funding as we strive to meet those needs.

N. H. “Skip” Borgerson, Jr.

Service Categories
Primary Organization Category Human Services / Centers to Support the Independence of Specific Populations
Secondary Organization Category Public & Societal Benefit / Alliances & Advocacy
Tertiary Organization Category Civil Rights, Social Action, Advocacy / Seniors' Rights
Areas Served
East Haven
New Haven
North Haven
West Haven
North Branford
Our core geographic area is New Haven and its surrounding and outlying towns.  We do go as far as Wallingford and Milford but the majority of our clients and volunteers live in New Haven, Hamden, East Haven, West Haven and North Haven.
CEO/Executive Director/Board Comments Interfaith Volunteer Care Givers is not a religious organization though it recruits volunteers from congregations of all faiths as well as civic organizations and individuals.  IVCG is not a home health agency - it does not provide "hands on" assistance or charge any fees for its services.  IVCG provides escorted "door through door" transport to health/medical appointments, friendly visiting, special practical household assistance and a quality social program based on the "village" model called Aging At Home which hosts interesting meetings and field trips.  IVCG is the good neighbor who cares and is able to respond on a person to person basis with no bureaucratic hurdles standing in the way.
The Transport & Visiting Program: started 35 years ago with community minded people who are willing to volunteer who are trained & matched with elders' stated needs.  Some focus on medical transport and food shopping.  Others visit elders at home, matched based on common interests, local area and  time. All services and programs are provided free of charge and reported monthly.    IVCG provides about 500 hours of service per month throughout our 15 town area.                                                                                         
Aging At Home Social Program: Began 11 years ago and is based on the "Village" member model - but targets persons of modest means. In 2016, A@H officially became a program of IVCG.  Advisory Committee plans interesting, informative social meetings and field trips for elders who are not inclined to go to Senior Centers.  
Special Assistance: Volunteers, staff or a paid expert are deployed to solve a range of practical problems.
Population Served Elderly and/or Disabled / Aging, Elderly, Senior Citizens / At-Risk Populations
Program is linked to organization’s mission and strategy Yes
Program is frequently assessed based on predetermined program goals Yes
Short Term SuccessHelpOrganizations describe near term achievement(s) or improvement(s) that will result from this program. This may represent immediate outcomes occurring as a result of the end of a session or service.
A 95 year old man is able to obtain a medical alert system for his home with assistance from an IVCG volunteer.
A 90 year old lady is able to obtain timely transport to a doctor and avoid a hospitalization.
An 87 year old man is able to enjoy a Thanksgiving Dinner when otherwise he would have had no meal because his regular meal program is closed that day.  (IVCG coordinated delivery of 640 meals on Thanksgiving Day 2012)
Long Term SuccessHelpOrganizations describe the ultimate change(s) that will result from this program. This may be far into the future and represent an ideal state.
More elders are able to live independently in their own homes for one or more years longer than would have been the case without IVCG assistance.
More elders obtain timely health care than would have occurred absent IVCG.
More elders enjoy companionship and laughter with a compatible friendly visitor with whom they can relate and is there simply to share their company.
Program Success Monitored ByHelpOrganizations describe the tools used to measure or track program impact.
Number of volunteer hours per month exceeds 500.
Number of recipient elders who make donation (however small) exceeds 50%
Number of elders who self report that IVCG allows them to stay independent.
Examples of Program SuccessHelpOrganization's site specific examples of changes in clients' behaviors or testimonies of client's changes to demonstrate program success. Received from recipient 2/15/18:  "This note is to express my gratitude for assistance in obtaining medical treatment two weeks ago.  I am starting to come out of it and remembered a much longer day for your volunteer than I had imagined, it ate up the entire afternoon.  I'm thankful beyond my ability to express.  I don't know what would have happened if IVCG had not jumped in to get it done against all obstacles.  Your mission is a blessing in ways you can't imagine until you have experienced the uncertainty and insecurity of chronic illness.  I should be back in action in a week or so and I have you to thank for that gift."
Mae's Closet is a durable medical equipment lending bank that makes gently used medical equipment available (at the nominal cost of $1/item) to anyone who needs it.  The items include "hard" medical equipment such as wheelchairs, travel chairs, walkers, canes, bathroom devices such as commodes and shower chairs, and mobility devices such as grabbers, bed rails, etc.  We also have a limited supply of adult continence products.  The closet is currently located in Hamden and we are developing a second storage and lending facility in downtown New Haven. There are no age, income or other limitations on borrowers and we are happy to serve anyone in need.
Population Served / /
Program is linked to organization’s mission and strategy Yes
Program is frequently assessed based on predetermined program goals Yes
Short Term SuccessHelpOrganizations describe near term achievement(s) or improvement(s) that will result from this program. This may represent immediate outcomes occurring as a result of the end of a session or service. In its first nine months of operation, Mae's has lent 275 pieces of medical equipment to 110 individuals.  This has not only taken a large cost burden off these families, but has also - and not incidentally - taken all of these items out of the waste stream.  We are also serving as something of a "clearing house" between items that are too large for us to store, such as hospital beds and bariatric wheelchairs, and people who need those items.  We keep a log of these items and work to connect donors and borrowers.  This also furthers our mission of providing low-cost or free medical equipment, and also further serves to keep these items out of the landfill.  (Please note - when medical equipment is donated to large second-hand vendors such as GoodWill or Salvation Army, it is often discarded.  Mae's Closet has the expertise and the willingness to fix and sanitize the equipment and make it available for re-use.)
Long Term SuccessHelpOrganizations describe the ultimate change(s) that will result from this program. This may be far into the future and represent an ideal state.
Mae's Closet is another way that IVCG can help lessen some of the cost burden associated with being "old, poor, sick and alone" in Greater New Haven.  The program activity of providing free durable medical equipment dovetails perfectly with our other primary activity of providing free medical transportation. 
There is one large lending closet in our area, Charlie's Closet which is located in Guilford.  The fact that Mae's Closet is located in Hamden (and, soon, New Haven) saves people the stress and expense of having to travel to the shoreline (if, in fact, they can even find transportation to do so).  There are two other, much smaller, closets located in our area; however one of them was located in a Catholic church that is soon to close.  Our expectation is that, especially with two locations, Mae's will eventually become the "go-to" location for medical equipment in our area.
Program Success Monitored ByHelpOrganizations describe the tools used to measure or track program impact. We use an in-house data base to keep track of all donations, loans, and returns.  We submit quarterly reporting to the Town of Hamden (as part of compliance with our CDBG) as well as create monthly reports detailing all transactions. 
Examples of Program SuccessHelpOrganization's site specific examples of changes in clients' behaviors or testimonies of client's changes to demonstrate program success. As noted - we have made an average of 30 loans per month in the first nine months of the program's existence.
Program Comments
CEO Comments
IVCG faces numerous challenges, including fundamental societal changes that have impacted caring for elders. Elder care dollars have been diverted to for-profit assisted living venues that have sprung up everywhere, thereby reducing funding that had formerly been available for supportive services that allowed elders to remain in their homes living semi-independently.  "Assisted living" venues charge high rents and high fees to transport residents to doctors and actually provide little or no supportive services.  Organized religions of all types have seen a decline in their numbers as many adults explore their spirituality in non-traditional ways.  For many years we have recruited volunteers from the wider, unaffiliated community at large.  We plan to re-double our outreach and pursue potential volunteers at venues such as civic clubs, special interest groups and corporations. 
IVCG's core activity, of providing free medical transportation for area seniors, addresses a critical "missing piece" in the senior care landscape.  As a society we can make wonderful health care available, but if patients can't access it - it might as well not exist.  We know that the average man out-lives his ability to drive by seven years, and the average woman out-lives her ability to drive by 10 years.  What is a senior to do, who wishes to stay out of congregate care, yet can no longer drive?  This is a social, economic and health problem that is growing by the day, especially as public transportation options are frequently unavailable or ill-suited to this population.
By providing over 4300 hours of free transportation in FY 2019, we connected close to 400 seniors to their health care.  This not only helps our clients stay at home, healthier, for longer, but also decreases the number of emergency room or urgent care visits.  We have also helped lessen the burden of being "old, sick, poor and alone" in New Haven through our social connection program, Aging at Home, our devoted friendly visitors, and our durable medical equipment lending bank, Mae's Closet. 
An hour or two of IVCG volunteer time can deflect a costly move to a for profit driven facility that ultimately is being paid for by taxpayers.  The joy that  elders experience when able to stay in their own homes that they know and love cannot be measured.  The savings to tax payers and the health care system can be measured and is substantial.  IVCG is the most cost effective, responsive and compassionate way to meet the needs of elders at large.
CEO/Executive Director
Jane Ferrall
Term Start May 2018
Experience I am a long-time community volunteer and have extensive experience with faith communities and non-profits.  I am a licensed attorney (having graduated cum laude from the University of Wisconsin Law School in 1986) and practiced litigation in New York City before moving to Connecticut in 2000 and leaving full-time law practice to care for my four children.  I have been associated with IVCG since June of 2017, when I was hired to administer the Aging at Home program, and am excited about the new challenges involved in managing this venerable organization! 
Number of Full Time Staff 1
Number of Part Time Staff 1
Number of Volunteers 70
Number of Contract Staff 1
Staff Retention Rate 100%
Staff Demographics - Ethnicity
African American/Black 0
Asian American/Pacific Islander 0
Caucasian 2
Hispanic/Latino 0
Native American/American Indian 0
Other 0 0
Staff Demographics - Gender
Male 1
Female 1
Unspecified 0
Former CEOs and Terms
Reverend Barbara BarlokSept 2002 - May 2012
Ms. Kate WaltonMay 2012 - May 2018
Formal Evaluations
CEO Formal Evaluation Yes
CEO/Executive Formal Evaluation Frequency Annually
Senior Management Formal Evaluation Yes
Senior Management Formal Evaluation Frequency Annually
Non Management Formal Evaluation Yes
Non Management Formal Evaluation Frequency Annually
IVCG works collaboratively with the Agency on Aging of South Central CT, the Dept of Elderly Services City of New Haven, other town social services, area VNA's and numerous public and private senior housing locations.  IVCG also partners with area faith based organizations.
Connecticut Association of Nonprofits2004
30 Year Service AwardNational Volunteer Caregivers Network2014
CEO Comments IVCG is at a crossroads.  Our basic transport and social services remain vital to hundreds of elders at any given point in time.  But as this demographic will grow exponentially for the next 15 years, we know that a fundamental up grade of IVCG needs to happen now using the strategies outlined in our Strategic Plan.  We have already achieved several of the objectives outlined in that plan, including upgrading to a data-base program that is user-friendly for our volunteers and has eliminated a major source of error in our scheduling.  We have increased the number of clients we serve by 87% over the past two years and have also added at least 10 new volunteers.  Our new medical equipment lending bank, Mae's Closet, permits us to serve more needy folks in the community; our Aging at Home social lunch program also serves an additional 30-40 seniors monthly.  IVCG is on the move!
Board Chair
Mr Bob Serow
Company Affiliation RLS Consulting
Term Apr 2019 to Apr 2020
Board of Directors
Mr. N.L. "Skip" Borgersonretired
Ms. Mary DansinghaniConnecticut Mental Health Center
Ms. Marcie DimensteinElder Pathways
Ms. Jane FerrallInterfaith Volunteer Care Givers of Greater New Haven, Inc.
Ms. Marianne FontanaRetired
Mr. Al FontanaCommunity Volunteer
Ms. Miriam JamesPeoples Bank
Ms. Josephine MarraRegency House
Ms. Margaret RubanoSynergy Home Care
Mr. Gordon WallSynergy Home Care
Board Demographics - Ethnicity
African American/Black 1
Asian American/Pacific Islander 0
Caucasian 9
Hispanic/Latino 0
Native American/American Indian 0
Other 1 0
Board Demographics - Gender
Male 4
Female 6
Unspecified 1
Risk Management Provisions
Commercial General Liability
Umbrella or Excess Insurance
Commercial General Liability and D and O and Umbrella or Excess and Automobile and Professional
Workers Compensation and Employers' Liability
Standing Committees
Board Governance
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
CEO Comments
The two primary challenges facing IVCG are the ever-increasing demand for transportation to medical care prompted by the expanding senior population, and the lack of available volunteers to connect our seniors to that care.  Many seniors are living longer than ever, which is wonderful, and many are remaining in their own homes, which is also wonderful, but the situation becomes increasingly complicated when seniors' ability to drive is impaired.  Although IVCG has markedly increased its service volume in recent years, our volunteer corps has not expanded correspondingly, and this is placing too much pressure on our committed drivers.  We have stepped up our volunteer recruiting activities by targeting potential sources with which we have not connected in the past, with a new volunteer recruiting drive set to kick off in 2020, but balancing the "demand" and the "supply" for service remains our most pressing challenge.
Fiscal Year Start Oct 01 2019
Fiscal Year End Sept 30 2020
Projected Revenue $108,550.00
Projected Expenses $108,550.00
Spending Policy N/A
Credit Line No
Reserve Fund Yes
Other Documents
Other Documents 3
IVCG WINTER 2019 Newsletter2019View
IVCG WINTER 2018 Newsletter2018View
IVCG FALL 2017 Newsletter2017View
IVCG SUMMER 2017 Newsletter2017View
IVCG WINTER 2017 Newsletter2017View
Detailed Financials
Prior Three Years Assets and Liabilities Chart
Fiscal Year201820172016
Total Assets$100,549$73,311$73,041
Current Assets$66,615$60,786$66,623
Long-Term Liabilities------
Current Liabilities$2,792$3,464$1,590
Total Net Assets$97,756$69,847$71,451
Prior Three Years Top Three Funding Sources
Fiscal Year201820172016
Top Funding Source & Dollar AmountOlder Americans Act (grant) $62,000Agency on Aging for South Central CT $52,386Agency on Aging for South Central CT $57,500
Second Highest Funding Source & Dollar AmountCommunity Fund Distributions $20,097The Community Foundation for Greater New Haven $23,892Parish of Trinity Church $10,000
Third Highest Funding Source & Dollar AmountThe Philip Marett Fund (City of New Haven) $12,000Phillip Marret Fund $8,000Phillip Marret Fund $8,750
Capitial Campaign
Currently in a Capital Campaign? No
Capital Campaign Anticipated in Next 5 Years? No
CEO Comments IVCG's financial position is roughly the same as we enter FY 2020 compared to the past few years.  Although we did not receive an operating grant from the Community Foundation in FY 2019, we were able to make up for most of these funds by increasing grant funding from smaller funders such as the Jean Griswold Foundation, ITN/America, and the Trinity Evangelical Lutheran Church.  Our much increased performance (both in terms of clients served and service hours) led to an increase in our FY 2020 grant amount of federal funding through the Agency on Aging of South Central Connecticut, from $42,000 in FY 2019 to $55,000 in FY 2020.  IVCG achieved this increase without increasing staffing or staff hours at all; we were able to greatly increase our efficiency by installing a new volunteer-friendly database program which has led to greater driver satisfaction and reduced error.  IVCG's services are incredibly cost-effective and targeted directly at seniors' most pressing and critical needs.
Foundation Staff Comments This profile, including the financial summaries prepared and submitted by the organization based on its own independent and/or internal audit processes and regulatory submissions, has been read by the Foundation. Some financial information from the organization’s IRS Form 990, audited financial statements or other financial documents approved has been inputted by Foundation staff. The Foundation has not audited the organization’s financial statements or tax filings, and makes no representations or warranties thereon. A more complete picture of the organization’s finances can be obtained by viewing the attached 990s and audited financials. To see if the organization has received a competitive grant from The Community Foundation in the last five years, please go to the General Information Tab of the profile.
Address 30 Gillies Rd
Hamden, CT 06517
Primary Phone 203 230-8994
CEO/Executive Director Jane Ferrall
Board Chair Mr Bob Serow
Board Chair Company Affiliation RLS Consulting


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