Agency on Aging of South Central Connecticut
One Long Wharf Drive, Suite 1L
New Haven CT 06511
Contact Information
Address One Long Wharf Drive, Suite 1L
New Haven, CT 06511-
Telephone (203) 785-8533 x
Fax 203-785-8873
E-mail info@aoascc.org
Web and Social Media
Mission
The Mission of the Agency on Aging of South Central Connecticut is to empower adults to remain as independent and engaged as possible within their communities through advocacy, information and services.  
At A Glance
Year of Incorporation 1974
Former Names
South Central Connecticut Agency on Aging
Organization's type of tax exempt status Public Supported Charity
Organization received a competitive grant from the community foundation in the past five years No
Leadership
CEO/Executive Director Theodore Surh
Board Chair Mr. Edward Konowitz
Board Chair Company Affiliation Retired
Financial Summary
Revenue vs Expenses Bar Graph - All Years
Statements
Mission
The Mission of the Agency on Aging of South Central Connecticut is to empower adults to remain as independent and engaged as possible within their communities through advocacy, information and services.  
Background

The Agency on Aging of South Central Connecticut (AASCC) is an independent non-profit agencies on aging in Connecticut serving older adults, individuals with disabilities and caregivers. Area Agencies on Aging (AAAs) were established under the Older Americans Act (OAA) in 1973 to provide a range of options that allow older adults 60 and over to choose the home and community-based services and living arrangements that suit them best.

AASCC was the first AAA established in Connecticut and began with just three staff in 1974. In 40 years AASCC has grown to a 150 staff agency that now serves older adults, individuals with disabilities and caregivers. The reach of our programs has also grown to include a wide-range of services and information to help individuals remain safely at home and opportunities for older adults to stay active and engaged in their community.

Impact

2016 Highlights

Voted “Best Senior Services” by New Haven Living & recognized by NCOA as a Best Practice Model for SNAP benefit outreach and enrollment activities.

Provided training in the area of elder abuse to over 300 professionals at annual conference. This was the largest attendance to date & featured a local media-award winner.

As part of the Stop Ageism Now campaign to promote the positive perception of aging, President & CEO’s op-eds were published in local newspapers, bringing focus to how ageism creates barriers in the community and in the workplace.

Over 3,000 individuals were provided care management support, helping them remain safely at home and 267 individuals were assessed to determine if returning home from a long-term care facility was possible and assisted in transition home if eligible.

Highlight of Goals for 2017

Expand opportunities for today’s older adults to stay active and involved in their communities.

Continue to strengthen and expand our capacity to meet the need for services of the growing number of older adults in our community through participation in gov’t programs & through private grants; including grant to enroll 500 older adults in SNAP.

Recognizing that our new programs are filling a gap in the needs of our consumers, continue to expand these services: Care Network Link, connecting individuals with carefully vetted in-home providers and Social Security Disability Assistance for individuals who are not able to secure other legal representation.

To influence public policy through the Stop Ageism Now campaign. Ageism remains an often overlooked barrier that puts unfair limitations on older adults’ abilities to live to their fullest potential and devalues them as individuals.

To complete a four-year plan outlining how we will advocate for independence through our Older Americans Act activities in the next four years. The federal OAA provides for the organization & delivery of home & community based services.

Needs

1) To be able to continue providing an excellent level of services for older adults and individuals with disabilities, enabling them to live safely at home, in this climate of decreasing government funding.  For 2016 the financial gap between government funding and the cost for providing services for these program is expected to be over $350,000.

2) To identify revenue sources that will increase future sustainability as the population of older adults increases.

3) Keeping pace with the baby boomer generation, increase opportunities for older adults to stay healthy and remain active within their

4) To challenge the ageism stereotype, ultimately changing people’s perception of older adults.

5) To extend and strengthen our partnerships with other community organizations serving older adults, individuals with disabilities and caregivers.

 
 
CEO Statement

AOASCC’s reach extends to thousands of older adults, individuals with disabilities and caregivers in the greater New Haven and lower valley areas of Connecticut each year.  The number of programs and the different groups reached through our services are more than can fit in a paragraph.  We are constantly looking for opportunities to better serve the individuals who come to us for assistance.  As advocates for independence, our staff are dedicated to helping individuals remain safely at home and to stay active and engaged in their communities.

AOASCC is also committed to seeing the society’s conception of older adults to evolve to encompass the full range represented by those populations. To this end, AOASCC offers opportunities to volunteer, an annual celebration for centenarians and an annual art show. Now these efforts are being focused as a way to impact our advocacy through fighting ageism and its negative impact on society, individual health and welfare.

Board Chair Statement

I have been a volunteer for AASCC for the past fifteen years. During this time I have seen tremendous growth in the agency. We are caring for a greater number of older adults and have expanded the scope of our services significantly. This has been a rewarding and trying period; the need for our services are greater than ever, while available funding has decreased. We are also challenged with unfunded mandates and process changes, requiring significant outlay of cost and staff time.

Through all of this we stand ready to help the community with your support: through your monetary gifts and your gift of time as a volunteer through our programs or as a Board member. This has personally been a rewarding experience for me seeing all the people we have helped and I feel that you would find it rewarding as well!

Service Categories
Primary Organization Category Human Services / Senior Centers/Services
Secondary Organization Category Philanthropy,Voluntarism & Grantmaking Foundations / Voluntarism Promotion
Tertiary Organization Category Human Services / In-Home Assistance
Areas Served
In a specific U.S. city, cities, state(s) and/or region.
Ansonia
Bethany
Branford
Derby
East Haven
Guilford
Hamden
Lower Naugatuck Valley
Madison
Milford
New Haven
North Branford
North Haven
Orange
Oxford
Seymour
Shelton
Shoreline
Wallingford
West Haven
Woodbridge
Other

The agency serves the twenty towns of Greater New Haven.  Additionally, the agency also administers the Connecticut Homecare Program in Centerbrook, Chester, Clinton, Cromwell, Deep River, Durham, East Haddam, East Hampton, Essex, Haddam, Higganum, Ivoryton, Killingworth, Lyme, Middlefield, Middletown, Moodus, Northford, Old Lyme, Old Saybrook, Portland, Rockfall, Westbrook

Programs
Description

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The Care Management Department administers the Connecticut Home Care Program for Elders and Persons with Disabilities, the Money Follows the Person Program, the Community First Choice program, the PCA Waiver Program and the Veteran’s Home and Community Based Services program.  These programs empower older adults and persons with disabilities to remain in the community or return to the community and live as independently as possible with the highest personal quality of life.  The Department provides comprehensive assessments, advocacy, information, and care management services addressing both short and long term needs.  

Population Served Elderly and/or Disabled / Other Health/Disability / Poor,Economically Disadvantaged,Indigent
Program is linked to organization’s mission and strategy Yes
Program is frequently assessed based on predetermined program goals Yes
Short Term SuccessHelpOrganizations describe near term achievement(s) or improvement(s) that will result from this program. This may represent immediate outcomes occurring as a result of the end of a session or service.

 To support client's preference to live in their own homes and maintain their independence to the greatest extent possible, by providing a wide range of services, thus supporting individualized plans of service and allowing client choice and self-direction to the greatest extent possible.

Long Term SuccessHelpOrganizations describe the ultimate change(s) that will result from this program. This may be far into the future and represent an ideal state.

To support frail elders and individuals with disabilities to remain in the community as functionally independent as possible with the highest personal quality of life.   

Program Success Monitored ByHelpOrganizations describe the tools used to measure or track program impact.
  • All programs are monitored by state and federal funders;
  • Clients are visited regularly to review services and client satisfaction;
  • Client satisfaction surveys are administered on an ongoing basis;
  • The Quality Assurance Department provides regular quality oversight and reports to the Board of AASCC.
Examples of Program SuccessHelpOrganization's site specific examples of changes in clients' behaviors or testimonies of client's changes to demonstrate program success.

Currently supporting approximately 4,500 older adults and persons with disabilities to remain at home by providing care management and community based services as an alternative to nursing home care.

Description

 

A hub of information & services for older adults, individuals with disabilities across the lifespan, caregivers, and professionals in the aging network. The information topics include benefits such as SNAP, Medicare Savings Program, rent rebate, energy assistance, caregiving, dementia resources, and other community resources, fraud prevention, housing, Medicaid, Medicare, Long-Term Care health insurance and a wide variety of topics related to aging and independent living. Services include assistance in applying and tracking benefit applications; Long Term Care Support and Services planning; mental health counseling, disease prevention and health promotion.

The ADRC also houses the Social Security Disability Assistance Program, which provides counseling and representation for those who are no longer able to work due to significant illness or impairment. Our goal is to provide the knowledge and dedicated assistance necessary to succeed after denial of a claim for disability benefits.

Population Served Elderly and/or Disabled / Adults / Unemployed, Underemployed, Dislocated
Program is linked to organization’s mission and strategy Yes
Program is frequently assessed based on predetermined program goals Yes
Short Term SuccessHelpOrganizations describe near term achievement(s) or improvement(s) that will result from this program. This may represent immediate outcomes occurring as a result of the end of a session or service.

 

  • To streamline consumers’ access to information and referral by responding to requests for information and assistance from callers, providing workshops in the community, and providing options counseling services to consumers with disabilities and their family caregivers.
  • Through Benefits Quick Link screening and counseling, increase participation of eligible individuals in benefit programs.
  • To improve outlook and capabilities of family caregivers through training, support and provision of respite breaks.
Long Term SuccessHelpOrganizations describe the ultimate change(s) that will result from this program. This may be far into the future and represent an ideal state.

Most people want to live at home for as long as possible. The ADRC supports individuals and their families in acquiring the information and assistance needed to make this dream a reality.

Program Success Monitored ByHelpOrganizations describe the tools used to measure or track program impact.

  • Quarterly/Bi-Annual program and service reports to the State Department on Aging and Department of Public Health.
  • Social Assistance Management System (SAMS) reporting to the SDA for caregiver training and nutrition assessments.
  • Grant reporting to private funders per requirements.
  • Monthly reporting to the Centers for Medicare & Medicaid Services for health insurance counseling, fraud and safety counseling, and outreach.
  • Quarterly client satisfaction surveys

Examples of Program SuccessHelpOrganization's site specific examples of changes in clients' behaviors or testimonies of client's changes to demonstrate program success.

From October 2015-September 2016

  • Assistance was provided to 7,881 callers: 4,490 were assisted with Medicare issues; 3,846 were assisted with Information and Assistance community resources.
  • Education either in person or through written materials was provided to 156,800 individuals.
  • 812 individuals received assessments for Meals on Wheels.
  • 364 individuals received assistance with Social Security Disability issues.
  • 2,473 family caregivers were assisted with information about community resources and benefits, respite care, and training.
  • Public education either in person or through written materials was provided to 7,200 grandparents and kinship caregivers caring for children.
  • 449 family caregivers attended a national conference sponsored by AOASCC.
  • Website and video materials were viewed approximately 4,379 times.
 
Description

Older adults want to be involved in their communities. Volunteering can help individuals meet new people, share their knowledge and skills, make a difference in people's lives and even improve their health and outlook on life.  

Through programs supported by the Corporation for National and Community Service, individuals can volunteer with a community organization, be a companion to a frail older adult, mentor preschoolers or tutor in a local public school.

PAVE (AmeriCorps Vista) members serve at local schools & non-profits to help close the achievement gap by increasing children’s literacy, promoting college readiness, and providing greater wrap-around services. AARP Experience Corps is an award-winning literacy program placing trained older adult volunteers in local elementary schools and after-school sites to tutor children who are struggling to learn to read and write. Beyond the classroom, these volunteers also promote reading at local events.

 

Population Served Adults / Aging, Elderly, Senior Citizens / Other Economic Level
Program is linked to organization’s mission and strategy Yes
Program is frequently assessed based on predetermined program goals Yes
Short Term SuccessHelpOrganizations describe near term achievement(s) or improvement(s) that will result from this program. This may represent immediate outcomes occurring as a result of the end of a session or service.

 

  • To provide older adults with meaningful ways to volunteer in the community.
  • To enhance income of older adults through volunteer stipends.
  • To promote and publicize the work and volunteer activities of older adults.
Long Term SuccessHelpOrganizations describe the ultimate change(s) that will result from this program. This may be far into the future and represent an ideal state.

 

  • Volunteers will have an improved outlook on life and express a positive appreciation for being involved in volunteer work.
  • Decrease isolation and increase safety for older adults living alone by providing a caring peer to act as a companion.
  • Improve students' academic achievement by increasing their engagement and providing one-on-one time with a concerned, involved adult.
  • Increase the capacity of local non-profit organizations to meet needs.
Program Success Monitored ByHelpOrganizations describe the tools used to measure or track program impact.

 

  • Annual onsite program visit from Corporation for National and Community Service (CNCS) staff and annual program progress reports.
  • Annual Experience Corps tutoring effectiveness evaluation.
  • Annual RSVP volunteer surveys and site visits.
Examples of Program SuccessHelpOrganization's site specific examples of changes in clients' behaviors or testimonies of client's changes to demonstrate program success.

From October 2015-2016

· Annual onsite program visit from Corporation for National and Community Service (CNCS) staff and annual program progress reports.

· Annual Experience Corps tutoring effectiveness evaluation.

· Annual RSVP volunteer surveys and site visits.

Examples of Program Success

From October 2015-September 2016

 

  • 330 volunteers provided over 218,00 hours of service to children and older adults in the New Haven area.
  • 140 volunteers provided 140,000 hours of service to children with special needs and frail older adults.
  •  39 volunteers provided 1,500 children in 91 classrooms and collected over 3,000 books which were donated to families and schools.
  • 20 volunteers provided over 33,000 hours of service to 2 schools and 9 non-profits in New Haven.
  • 150 volunteers provided over 10,000 hours of services to non-profit organizations.

 

Description

Healthy Living

AASCC educates consumers with chronic diseases such as diabetes, high blood pressure, arthritis or heart disease about living with their illnesses. People who participate report feeling better and are better able to manage their diseases.

Fall Prevention

Did you know that one in three adults over 65 fall and that falls are the leading cause of injury death for this population? AASCC provides fall risk assessments, education and exercise programs in the community to help older adults maintain strength and agility as they age.

Elder Abuse, Neglect and Exploitation

Despite the accessibility of adult protective services and mandatory reporting laws, an overwhelming number of cases go undetected and untreated each year. AASCC is committed to educating older adults, individuals with disabilities, their families and community organizations.

Population Served Aging, Elderly, Senior Citizens / At-Risk Populations / US& International
Program is linked to organization’s mission and strategy Yes
Program is frequently assessed based on predetermined program goals Yes
Short Term SuccessHelpOrganizations describe near term achievement(s) or improvement(s) that will result from this program. This may represent immediate outcomes occurring as a result of the end of a session or service.

 

  • Increase awareness of risk factors and indicators of elder abuse.
  • To increase awareness of the risks associated with falls and increase participation in fall prevention programs.
  • To provide community workshops to educate and assist individuals with chronic diseases.
  • To provide physical exercise programs to help individuals improve strength and balance.
Long Term SuccessHelpOrganizations describe the ultimate change(s) that will result from this program. This may be far into the future and represent an ideal state.

Most people want to live at home for as long as possible. Through Healthy Aging programs, older adults will live healthy, safe lives in their own homes.

Program Success Monitored ByHelpOrganizations describe the tools used to measure or track program impact.

Quarterly client satisfaction surveys

Examples of Program SuccessHelpOrganization's site specific examples of changes in clients' behaviors or testimonies of client's changes to demonstrate program success.

From October 2015-October 2016

Annual Elder Abuse conference, Over 300 individuals were provided education regarding elder abuse and fraud.

 

Wellness Programs
  • 16 people were trained as workshop leaders for the Live Well programs and 119 individuals participated in the program.
  • 130 people participated in  Moving for Better Balance (Tai Chi) training, 
Celebrating Aging 
  • 74 artist displayed 180 works at the annual Art of Aging Exhibition. 
  • 25 centenarians were honored at the annual Centenarian Luncheon.
Program Comments
CEO Comments
The economic climate in which we operate has inspired AASCC to to become a more self-sustaining organization.  Our target population continues to be low-income older adults and persons with disabilities but we are expanding our services to encompass all individuals who can use our services.  We are creating and providing programs and opportunities to interact with staff which can become revenue generating sources.  We will  fill an information gap that exists and help ensure the  economic viability of our organiazation well into the future.  Creative use of technology will expand our capacity to serve more people without expanding our organizational base.
CEO/Executive Director
Theodore Surh
Term Start Dec 2012
Email tsurh@aoascc.org
Experience
Ted Surh is the former CFO of AASCC.  He assumed the position of acting director  CEO in August of 2012. He has an MBA and has worked extensively in healthcare and health insurance prior to his employment at AASCC.  He brings an innovative approach to non-profit management which will enable the agency to move forward in a competitive environment.
Co-CEO
Experience
      
   
Staff
Number of Full Time Staff 119
Number of Part Time Staff 28
Number of Volunteers 3
Number of Contract Staff 0
Staff Retention Rate 80%
Staff Demographics - Ethnicity
African American/Black 25
Asian American/Pacific Islander 2
Caucasian 105
Hispanic/Latino 15
Native American/American Indian 0
Other 0 0
Staff Demographics - Gender
Male 11
Female 136
Unspecified 0
Former CEOs and Terms
NameTerm
Ms. Neysa Stallman Guerino Oct 1989 - Oct 2012
Senior Staff
Title Human Resources Director
Title Aging and Disability Resources Center Director
Title Volunteer and Training Director
Title Care Management Director
Title Director of Business Development
Formal Evaluations
CEO Formal Evaluation Yes
CEO/Executive Formal Evaluation Frequency Annually
Senior Management Formal Evaluation Yes
Senior Management Formal Evaluation Frequency Annually
Non Management Formal Evaluation Yes
Non Management Formal Evaluation Frequency Annually
Collaborations

AASCC collaborates with a large number and type of agencies:

 

  • Provide grants to community organizations through federal Older American’s Act funding (including new mini-grants which will expand the number of community organization we partner with).
  • Work with  agencies in our provision of care management and respite services for clients
  • Work with community organizations where volunteers are placed through AASCC programs
  • Through H.O.P.E (Hispanic Outreach Program for Elders) offers educational and networking opportunities for providers within the Hispanic/Latino communities.
  • Began a new Ambassador Program that provides information about AASCC to providers serving older adults and individuals with disabilities so that they are better direct the individuals they work with to the help they need.
  • Work closely with our sister area agencies on aging in Connecticut, community agencies who also serve older adults and individuals with disabilities, and state, federal and municipal government agencies.

 

Awards
Award/RecognitionOrganizationYear
Changing Systems AwardAdministration on Aging/Center for Medicare and Medicaid2010
Board Chair
Mr. Edward Konowitz
Company Affiliation Retired
Term Oct 2015 to Sept 2018
Board of Directors
NameAffiliation
Gerald Cohen EsqRetired
Pamela Feinberg Esq.Retired
Carol Grasso Retired
Robert Haley Leaders for Today
Michael Levine Retired
Donna Levine EsqLaw Office of Donna R. Levine
Patricia Loving Retired
Edward Mapp Retired
Joanne McGloin Yale University
Thomas Penna Elim Park Baptist Home, Inc.
Ginny Steller Retired
Kathleen Tynan-McKiernan RN, MSNYale-New Haven Hospital
Dal Ugrin Retired
Richard Weiss Eder Bros. Inc.
Board Demographics - Ethnicity
African American/Black 1
Asian American/Pacific Islander 0
Caucasian 14
Hispanic/Latino 0
Native American/American Indian 0
Other 0 0
Board Demographics - Gender
Male 7
Female 8
Governance
Board Term Lengths 3
Board Term Limits 3
Written Board Selection Criteria Yes
Written Conflict of Interest Policy Yes
Percentage Making Monetary Contributions 100%
Percentage Making In-Kind Contributions 100%
Constituency Includes Client Representation Yes
Standing Committees
Executive
Finance
Board Development / Board Orientation
Distributions / Grant Making
Additional Board/s Members and Affiliations
NameAffiliation
Jean Bowen Retired
Jean Cherni Community Volunteer
Dennis DeMartin Retired
Renee East Personal Care Solutions
Stephanie Evans-Ariker Orchard House
Donna Fedus The Consultation Center
Karen Herrmann Easter Seals Goodwill Industries
Dawn Marie Hunter VNA/SCC
Stephanie Jacobson Quinnipiac University
Brian Nicoletti Woodview Associates
Kathy Pontin FSW Inc. CT
Laura Pringleton Retired
Peaches Quinn Community Volunteer
Wendy Santamauro Community Volunteer
Lynn Schmidt Assisted Living Services, Inc
Bonnie Wilkes Municipal Agent - Town of Seymour
Marsha Ziebell Fairbanks Apartments
 
 
Financials
Fiscal Year Start Oct 01 2016
Fiscal Year End Sept 30 2017
Projected Revenue $13,338,220.00
Projected Expenses $13,577,095.00
Spending Policy N/A
Credit Line Yes
Reserve Fund Yes
Detailed Financials
Prior Three Years Revenue Sources ChartHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201720162015
Foundation and
Corporation Contributions
$1,272,182--$1,241,588
Government Contributions$12,284,312$0$12,001,624
Federal----
State----
Local----
Unspecified$12,284,312$12,001,624
Individual Contributions------
------
$139,636--$175,466
Investment Income, Net of Losses$119,792--$1,309,088
Membership Dues------
Special Events------
Revenue In-Kind$257,535----
Other------
Prior Three Years Expense Allocations Chart
Fiscal Year201720162015
Program Expense$13,062,122--$12,595,899
Administration Expense$1,246,347--$1,427,273
Fundraising Expense------
Payments to Affiliates------
Total Revenue/Total Expenses0.97--1.05
Program Expense/Total Expenses91%--90%
Fundraising Expense/Contributed Revenue0%--0%
Prior Three Years Assets and Liabilities Chart
Fiscal Year201720162015
Total Assets$8,847,079--$9,384,051
Current Assets$3,477,972--$4,053,174
Long-Term Liabilities$194,265--$292,972
Current Liabilities$2,317,297--$2,543,082
Total Net Assets$6,335,517--$6,547,997
Prior Three Years Top Three Funding Sources
Fiscal Year201720162015
Top Funding Source & Dollar Amount ----DSS $5,961,005
Second Highest Funding Source & Dollar Amount ----U.S. Dept. of Health & Human Services $4,038,653
Third Highest Funding Source & Dollar Amount ----Corp. for National & Community Services $1,113,848
Solvency
Short Term Solvency
Fiscal Year201720162015
Current Ratio: Current Assets/Current Liabilities1.50--1.59
Long Term Solvency
Fiscal Year201720162015
Long-Term Liabilities/Total Assets2%--3%
Capitial Campaign
Currently in a Capital Campaign? No
Capital Campaign Anticipated in Next 5 Years? No
Comments
CEO Comments

The projected operating loss is due to the Agency’s continued effort to build a more efficient infrastructure while continuing to meet both federal and state contractual obligations. Efficiencies put in place during the past year has resulted in a steady reduction in the operating costs. As the Agency continues to focus on continued modernization of its information technology and improving workflows, we expect this trend to continue.

Foundation Staff Comments

This profile, including the financial summaries prepared and submitted by the organization based on its own independent and/or internal audit processes and regulatory submissions, has been read by the Foundation. Financial information is inputted by Foundation staff directly from the organization’s IRS Form 990, audited financial statements or other financial documents approved by the nonprofit’s board. The Foundation has not audited the organization’s financial statements or tax filings, and makes no representations or warranties thereon. The Community Foundation is continuing to receive information submitted by the organization and may periodically update the organization’s profile to reflect the most current financial and other information available. The organization has completed the fields required by The Community Foundation and updated their profile in the last year. To see if the organization has received a competitive grant from The Community Foundation in the last five years, please go to the General Information Tab of the profile.

Address One Long Wharf Drive, Suite 1L
New Haven, CT 06511
Primary Phone 203 785-8533
Contact Email info@aoascc.org
CEO/Executive Director Theodore Surh
Board Chair Mr. Edward Konowitz
Board Chair Company Affiliation Retired

 

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