Neighborhood Housing Services of New Haven
333 Sherman Ave.
New Haven CT 06511-3107
Contact Information
Address 333 Sherman Ave.
New Haven, CT 06511-3107
Telephone (203) 562-0598 x214
Fax 203-772-2876
Web and Social Media
224 Newhall Street, in the Newhallville neighborhood, was one of NHS of New Haven's "gut" rehab projects in 2018.


Neighborhood Housing Services of New Haven strengthens neighborhoods by developing affordable housing and increasing homeownership opportunities; providing homebuyer education and financial coaching; making homes safe, beautiful, and energy-efficient; and working to improve the perceptions of the neighborhoods in which we are working by helping residents take charge of their communities. 

At A Glance
Year of Incorporation 1979
Organization's type of tax exempt status Public Supported Charity
Organization received a competitive grant from the community foundation in the past five years Yes
CEO/Executive Director Dr. James Paley
Board Chair Leslie Radcliffe
Board Chair Company Affiliation Neighborhood Resident
Financial Summary
Revenue vs Expenses Bar Graph - All Years

Neighborhood Housing Services of New Haven strengthens neighborhoods by developing affordable housing and increasing homeownership opportunities; providing homebuyer education and financial coaching; making homes safe, beautiful, and energy-efficient; and working to improve the perceptions of the neighborhoods in which we are working by helping residents take charge of their communities. 


Established in 1979, NHS New Haven’s mission was to revitalize the Upper State Street and Dwight/Edgewood neighborhoods by rehabilitating houses for people who needed technical or financial assistance. In 1982, we incorporated a new goal into the mission – to increase homeownership. Shortly thereafter, we began community organizing to help residents take charge of their neighborhoods. During the 1990’s when housing values were declining sharply, we increased homebuyer education and counseling programs. These programs helped residents cope with the economic realities in our local housing market. We took on complete “gut” rehabilitations to assure new homebuyers that their new homes would only require routine maintenance. In 2001, recognizing the growing need for comprehensive homebuyer education and counseling, we launched the New Haven HomeOwnership Center (HOC), to serve homebuyers and homeowners. Today, we persist in our efforts to improve New Haven residents’ perceptions of the neighborhoods in which we have a presence. We have rehabilitated nearly 300 single- and multi-family properties, creating safe, energy-efficient, affordable housing for over 500 families and 172 multi-family homeownership opportunities for people with low and moderate incomes. The HOC has helped more than 5,000 clients to repair their credit, create sustainable household budgets, and become financially-savvy homebuyers. We continue to provide homebuyer and homeowner education, financial counseling, leadership development, community building, and ongoing support to empower New Haven’s marginalized residents. We believe that our holistic approach to neighborhood revitalization and strategic partnerships leads to systemic change and improved quality of life for residents in historically underserved neighborhoods.


In the last year, our holistic approach to development has made a positive impact in the community in myriad ways. Here are a few examples. 
  • AFFORDABLE HOUSING: In 2018, NHS New Haven completed the rehabilitation of seven houses to historic and Energy Star 3.0 standards, giving nine families a place to call home.
  • LEADERSHIP TRAINING: After taking a break from offering our Resident Leadership Program in 2018 due to staffing constraints, in 2019 we resumed the program and graduated another 21 resident leaders. Graduates of this program are now serving on community management teams, launching innovative programs like the One City Initiative, and running environmental stewardship workshops.
  • VOLUNTEERISM: In 2018, we led 19 volunteer events involving 306 volunteers who spent 1,461 hours building community and revitalizing neighborhoods.
  • FINANCIAL LITERACY TRAINING & FORECLOSURE INTERVENTION: In 2018, the HOC provided 1,113 clients with one-on-one counseling or in-person workshops to gain knowledge in financial literacy, savings, and budgeting skills; we assisted 130 clients who were fighting pending foreclosures; and we served an additional 1,125 clients through eHome America (an online learning platform that allows us to reach clients unable to travel). 285 of our one-on-one counseling clients became first-time homebuyers and 331 became mortgage-ready; 70% of clients increased their savings; 66% improved their credit scores; and 62% maintained the budget they set with the help of our housing specialists. 
  • ENVIRONMENTAL & ENERGY EFFICIENCY TRAINING, NETWORKING & IMPLEMENTATION: In 2018, we offered a six-class series of organic vegetable gardening classes and four home energy efficiency and resources classes, some tailored specifically to the underserved 2-4 unit owner-occupied market.
Additionally, our Home Improvement & Energy Conservation Lab receives requests for information and technical assistance about these topics from individuals throughout Connecticut. The ripple effect of our educational work is growing as more people discover our expertise in the practical aspects of environmental resilience and energy efficiency implementation for households.

1. In our efforts to build capacity of our Real Estate Development department, we recently hired one part-time administrative assistant and we plan to add one full- or part-time project manager.
2. We recognized the need for a full-time marketing/communications staff member to properly market our programs and the work we are doing in the community. We expect this hire to increase the number of potential clients for HOC Realty and HOC Lending, participants in our workshops and one-on-one counseling services, and also to increase the number of people interested in supporting our work through volunteering and philanthropy. We recently hired a full-time communications specialist to join our resource development team.
3. We need to increase revenues generated by our two newest lines of buisness: HOC Realty and HOC Lending. These ventures have the potential to bring in revenue to the organization that could support the rest of our programs. 
4. We need to wean our dependence on government funding that is not reliable year-to-year and identify new sources of income to support our real estate development and other programs.
5. We recently established a new department called Community Sustainability. Through this department, we intend to increase our environmental stewardship activities and environmental reslience and energy savings training for residents. 
CEO Statement
NHS New Haven is in the unique position of addressing several aspects of neighborhood revitalization and community stabilization simultaneously. We promote homeownership through our affordable housing development activities. At the same time, we educate our prospective homebuyers so that they will be knowledgeable about all aspects of the home purchase process. Our goal is for all of our homebuyers to be well-equipped to sustain the ownership of their homes. We strengthen communities by encouraging resident engagement in the areas where we are rehabilitating houses and promoting homeownership.

NHS is keenly aware of the financial strain that unanticipated expenses can have on low-income homeowners. For this reason we make our houses energy-efficient and undertake a thorough and comprehensive rehabilitation of every house we acquire. We also help our homebuyers get attractive fixed-rate mortgages with the best possible terms. Our goal is to make housing costs as predictable as possible. If financial problems should arise, we have housing specialists available to provide assistance.
The unique blend of affordable housing development, comprehensive homebuyer education, financial fitness training, hands-on post-purchase homebuyer education, and community organizing/resident engagement poise our new homebuyers for successful homeownership experiences and greatly improve the quality of life in the neighborhoods in which we are working. Indeed, we are convinced that such a holistic approach to neighborhood revitalization is a prerequisite for success. Homeownership alone will not turn around a faltering neighborhood; nor will simply fixing up houses or waiting for the overall housing market to rebound. These factors must be combined with effective resident engagement if the neighborhoods in which we are working are to become safe, stable, and vibrant communities where families want to live and raise their children.
The presence of under-maintained, investor-owned multifamily properties in our target neighborhoods has created another impediment to implementing a comprehensive neighborhood revitalization strategy. In light of this, NHS New Haven has launched its Affordable Rental Development Program to provide high-quality rental housing for families who do not care to or cannot afford to purchase a home. These small multifamily properties are located in close proximity to the houses we have rehabbed or will soon be rehabbing for homeownership, and increase the impact of our reinvestment in the neighborhood. 
Board Chair Statement

My first introduction to NHS of New Haven occurred in the mid-1990’s when I decided to buy my first house. During my decade-long search, I attended several NHS homebuyer readiness courses, including Achieving Financial Fitness and Navigating the Mortgage Process. In 2008, Yale built a house in the Hill neighborhood that sat on the market for months. The developer, unable to find a qualified buyer, reached out to NHS for a prequalified potential buyer; in June 2009, I closed on my dream home.

Owning a home means more than paying a mortgage and keeping up the property. It also means being responsible to your community; as the community thrives, so do you. Having participated in NHS workshops on home repair, energy conservation, gardening and landscaping, leadership, community building and organizing, and landlord classes, I am equipped with the tools to be an active, positive contributor to my community. I established a community greenspace and garden, reinvigorated the neighborhood block watch, coordinated street cleaning and beautification efforts, and hosted neighborhood activities for the children. Our first ‘Movie in the Garden’ last year was attended by over 125 people!

Each year, NHS sponsors resident leaders to attend NeighborWorks® America’s Community Leadership Institutes (CLI) held throughout the country. At my first CLI in Kansas City in 2011, I met 1,000 people just like me… people with a passion for their communities! We returned with a $2,000 grant, which grew to over $25,000 in matching funds, grants, gifts and services to build the greenhouse at the Ivy Street Garden. This success inspired me to seek other opportunities where I could serve all of New Haven. In 2014 I was appointed to serve on the New Haven City Plan Commission!

During my first six years on NHS’ Board of Directors, I grew to understand the organization’s vision, mission, and impact. I enjoyed actively participating as a leader, rather than as a recipient of the organization’s services. I witnessed the amazing transformative impact of NHS’ homeownership opportunities and community organizing; not just in the Newhallville neighborhood where it has concentrated clusters of rehabbed houses, but also throughout New Haven where these homes and programs exist. Around the city, homeowners like me who came through NHS programs have become civically engaged stakeholders taking charge in their neighborhoods. Whether the work is citywide, concentrated on our blocks, or in our front yards, it is a testament to the vital work NHS does in the City of New Haven.

In 2018, I was elected Board President of NHS. In this capacity, I am committed to ensuring that NHS’ mission continues and that NHS remains positioned to provide for the ever-evolving needs of residents to obtain affordable housing options. This may require some changes in the way we do business, but not in the business that we do. NHS is and has been successful because we understand that each of our unique lines of business are vital to serving the needs of residents to build and sustain viable communities. I am as committed to serving NHS and city residents as NHS was committed to serving me in realizing my dream of becoming a homeowner. The mission, the work, and the journey continue.

Service Categories
Primary Organization Category Housing, Shelter / Housing Rehabilitation
Secondary Organization Category Community Improvement, Capacity Building / Community & Neighbourhood Development
Tertiary Organization Category Environment / Environmental Beautification
Areas Served
New Haven
East Haven
West Haven
State wide
NHS focuses its affordable housing development and community organizing activities in the Hill, Dwight, and Newhallville neighborhoods of New Haven. Our homebuyer training and foreclosure prevention counseling is offered throughout the State of Connecticut.
CEO/Executive Director/Board Comments The fundamental goal of Neighborhood Housing Services of New Haven (NHS New Haven) is to revitalize selected neighborhoods in New Haven and to help first-time homebuyers to attain their dream of homeownership. Owning a safe, secure, and affordable home in a stable, revitalized neighborhood is a fundamental aspiration that should be attainable regardless of income level, location of property, or previous credit history.

Our affordable real estate development program takes uninhabitable properties in selected neighborhoods and undertakes complete “gut” rehabs, paying careful attention to maintaining historic restoration features and incorporating energy efficiency. Our work in historic neighborhoods must be approved by the State Historic Preservation Office, and our houses all meet or exceed Energy Star 3.0 standards. Once completed, these homes not only provide an opportunity for low- and moderate-income families to become first-time homeowners, but they also change the tenor of the neighborhoods where they are located due to their high-quality and great beauty. By clustering our houses, we maximize the impact of our work and help to change the negative perceptions of the neighborhoods in which we are working.

    Population Served Families / Minorities / Other Economic Level
    Program is linked to organization’s mission and strategy Yes
    Program is frequently assessed based on predetermined program goals Yes
    Short Term SuccessHelpOrganizations describe near term achievement(s) or improvement(s) that will result from this program. This may represent immediate outcomes occurring as a result of the end of a session or service.

    We have defined seven target clusters in which we can maximize the impact of our work. We are on a two-year track to complete the remaining 11 houses in our inventory.  Once rehabilitated, the properties will complete our remaining housing clusters, most of which are in the Newhallville neighborhood. With the transformation of these formerly run-down properties, we expect to achieve a tipping point that will indicate if we have been successful in our efforts to revitalize the neighborhoods in which we have been working. This should be evident through rising property values, decreased vacancy rates, and an increase in resident-led community improvement projects.

    Long Term SuccessHelpOrganizations describe the ultimate change(s) that will result from this program. This may be far into the future and represent an ideal state.

    NHS envisions New Haven as a place with beautiful, active, and connected neighborhoods.  Our concept of community development extends beyond “bricks and mortar” and embraces the philosophy that true neighborhood development requires as much investment in its people as it does in its real estate and physical conditions.

    NHS defines a thriving neighborhood as one where its residents feel safe, are personally invested in their homes and neighborhoods, and are empowered to affect and sustain change. NHS promotes this definition in the following ways:

    We design programs that meet the needs defined by the community we serve;

    We promote high standards for physical conditions of neighborhoods;

    We catalyze momentum in our neighborhoods to promote continuing improvement;

    We strengthen the capacity of residents to act both individually and collectively to improve their environment and sustain their neighborhoods.

    Program Success Monitored ByHelpOrganizations describe the tools used to measure or track program impact.

    Our work complies with the Connecticut Energy Efficiency Fund Residential/New Construction Program. We test for and abate lead and asbestos according to HUD guidelines under the supervision of the New Haven Health Department. 

    We also look at cost indicators such as how much a family pays for homeownership vs. what was paid in a rental unit on a per-square foot basis. We compare utility costs to accurately assess the financial advantages of purchasing an energy-efficient home. We also look at the asset-building nature of homeownership for our clients. Asset building is measured by the equity that a homeowner has in his or her home. Equity has two components: actual equity, measured by the amount of principal that has been repaid on one’s mortgage, and imputed equity, measured by the capital appreciation of one’s home over time. By stabilizing a neighborhood and improving overall perceptions, we increase property values and help to create an appreciating asset for our homebuyers.

    Examples of Program SuccessHelpOrganization's site specific examples of changes in clients' behaviors or testimonies of client's changes to demonstrate program success.

    Our past cluster developments include:

    • The complete rehab of four houses on Scranton Street in the West River neighborhood, which became the first example of our cluster strategy to maximize the impact of our work.
    • The renovation of five houses, three of which were on Elm Street and two of which were on University Place (where Elm and University intersect).
    • Carmel Street became the third example of our clustering strategy for maximizing the impact of our work when we acquired five contiguous houses between Whalley Avenue and Percival Street.
    • The completion of three houses on Winchester Avenue motivated us to expand this cluster of homes down Lilac Street, where we were able to acquire additional dilapidated properties. As of September 30, 2018, we had beautifully restored homes for new homebuyers at 15 Lilac Street, 28 Lilac Street, 35 Lilac Street, and 52 Lilac Street, with a beautiful newly constructed home replacing a vacant lot at 32 Lilac Street.
    Description NHS boasts a nationally-renowned Community Building and Organizing team (CB&O), specializing in resident leadership development and resident engagement to strengthen the heart of the neighborhoods in which we are working.  Each year, CB&O works hands-on in the community to work with residents to help them recognize what they can do to effect positive change and coordinate hundreds of volunteers. In the spring, CB&O hosts the Resident Leadership Program, a five-session series of workshops designed in conjunction with NeighborWorks® America to give emerging leaders additional tools to make their communities stronger, safer, and healthier.
    Population Served Families / Other Economic Level / Adults
    Program is linked to organization’s mission and strategy Yes
    Program is frequently assessed based on predetermined program goals Yes
    Short Term SuccessHelpOrganizations describe near term achievement(s) or improvement(s) that will result from this program. This may represent immediate outcomes occurring as a result of the end of a session or service.

    With guidance from NeighborWorks America, the Community Building and Organizing team conducts a Success Measures Residient Experience survey every three years. The most recent survey was conducted in the summer of 2016.

     From the many questions that the survey posed, several key findings emerged in the data. First, homeowners’ experiences in the community are improving, but renters’ satisfaction remains at a similar level (from 2013 to 2016). Second, there were slight improvements in residents’ perceptions of public safety. Feelings of safety at night in Newhallville remain low (half of respondents feel unsafe walking at night), but there was improvement compared to 2013 rates. Third, resident engagement in the community’s activities is high, particularly among homeowner respondents to the survey.
    Long Term SuccessHelpOrganizations describe the ultimate change(s) that will result from this program. This may be far into the future and represent an ideal state.

    The effectiveness of the affordable housing development and neighborhood revitalization work that Neighborhood Housing Services of New Haven undertakes can be measured by applying the principles that underlie our “healthy neighborhoods” approach to community revitalization. 

    This approach considers multiple, interrelated factors that constitute neighborhood “health” by answering questions such as: Have property values in the neighborhood begun to rise? Have the physical characteristics of the housing stock in the neighborhood begun to improve? Have perceptions of the neighborhood been improving? Is there a visible presence of active, engaged residents in the neighborhood?

    Program Success Monitored ByHelpOrganizations describe the tools used to measure or track program impact.

    Every three years, Neighborhood Housing Services of New Haven conducts a series of Success Measures surveys. This surveying effort is in collaboration with NeighborWorks America’s Community Impact Measurement (CIM) initiative to measure success in the communities that we serve.


    Success Measures is an outcome evaluation resource for community development organizations, intermediaries and funders. Its participatory approach equips non-profits and their funders with skills and tools needed to demonstrate results and communicate success. In 2016, NHS conducted a series of three surveys in Newhallville that evaluated block conditions, building conditions, and resident experience in the community. Newhallville is a neighborhood that has many ongoing challenges, but its trend over the last three years and the potential for the trend to continue are promising.
    Examples of Program SuccessHelpOrganization's site specific examples of changes in clients' behaviors or testimonies of client's changes to demonstrate program success.

    Born and raised in New Haven, Jacqui is a force to be reckoned with. NHS goes back several years with Jacqui, when she first came to us for help buying her first home.

    "I wasn't a young homebuyer" she remembers, "I wanted a place that was centrally located and accessible so I could age comfortably." Taking advantage of our financial education programs, Jacqui purchased her condo.

    She quickly became an energetic catalyst for neighborhood change. At no cost to Jacqui, she enrolled in our six-session Resident Leadership Program and attended the Community Leadership Institute, a nation wide convening of residents hosted by NeighborWorks® America.

    Jacqui strives to make her condo complex a vibrant part of the neighborhood. She recently organized her fellow residents to start meeting as a board, with three main goals: beautification, improved quality of life, and safety. They are now well on their way to create a neighborhood that is vibrant, noticeable, and desirable.


    The New Haven HomeOwnership Center (HOC) has been an industry leader in providing pre- and post-purchase homebuyer education, financial coaching, and foreclosure prevention services statewide since its incorporation in 2001.   

    HOC is the homebuyer program of choice in New Haven for first-time homebuyers because of our unique approach: at HOC, our housing specialists are with our customers every step of the way, for as long as they need to feel comfortable purchasing a home.  Our motive is to create prepared, confident, and responsible first-time homebuyers who are well-informed about what it takes to purchase and maintain a home without falling into financial ruin down the road.

    We put the needs of each client first-and-foremost, and are trained to understand the variety of mortgage products available to people with low- and moderate-incomes. We help our clients become ready for homeownership to ensure stability and that they will be able to remain in their homes long-term.

    Population Served Other Economic Level / Families / General/Unspecified
    Program is linked to organization’s mission and strategy Yes
    Program is frequently assessed based on predetermined program goals Yes
    Short Term SuccessHelpOrganizations describe near term achievement(s) or improvement(s) that will result from this program. This may represent immediate outcomes occurring as a result of the end of a session or service.

    In the past year, 668 clients received one-on-one counseling or attended one of our in-person workshops to gain knowledge and the financial literacy, savings, and budgeting skills to become successful first-time homebuyers. Ninety-nine clients sought assistance to fight pending foreclosures. We served an additional 793 clients through eHome America, an online learning platform that allows us to reach potential homebuyers who are not able to travel to our New Haven campus or North Haven training site for in-person workshops. Over the last year alone, 220 of our one-on-one counseling clients became first-time homebuyers and 155 became mortgage ready within a year. Additionally, 75% improved their credit and 60% increased their savings.

    Long Term SuccessHelpOrganizations describe the ultimate change(s) that will result from this program. This may be far into the future and represent an ideal state. Our vision for long term success includes expanding our program to reach more clients from throughout the state of Connecticut. Currently the majority of our clients come to us from New Haven and the surrounding areas. Our plan is to offer a Fundamentals for First-Time Homebuyers Webinar Series to expand our client base to include more Connecticut residents.
    Program Success Monitored ByHelpOrganizations describe the tools used to measure or track program impact. The HOC monitors success by both by tracking the number of clients who we serve and by tracking clients' progression throughout the homebuyer or foreclosure prevention journey, paying close attention to the percentage of clients who create and maintain a household budget, increase savings, improve credit scores, and ultimately purchase a home. 
    Examples of Program SuccessHelpOrganization's site specific examples of changes in clients' behaviors or testimonies of client's changes to demonstrate program success.
    Against all odds, Virginia became a homeowner. Virginia dropped out of high school in ninth grade and had her first child at fifteen. At age nineteen—as a teen mom with no high school diploma—she wanted more. Virginia took the GED, failing six times before she finally passed. She enrolled in community college, becoming her mother’s only child to pursue higher education.
    Virginia never believed homeownership was possible, barely making ends meet with one full-time and four part-time jobs. It took her years of hard work, but NHS’ free, first-time homebuyer program made Virginia’s dream a reality. In May 2017, she purchased a formerly dilapidated home that was beautifully renovated by the NHS team. It was only with the support of generous funders and donors that we were able to offer Virginia the quality coaching and knowledge needed to be a succesfull homeowner.
    Description Our community sustainability program offers group classes and one-on-one advising for individuals seeking ways to make their homes more sustainable (e.g., home energy efficiency and solar; vegetable gardens; rain gardens; pesticide-free/lawn-less/pollinator-friendly landscaping, etc.). We host and participate in coalitions that bring community leaders together to tackle issues like access to healthy food, soil, alternative transportation, energy, and natural areas. We advocate for, and empower community members to take action around policies that address energy and environmental issues. 
    Population Served Adults / Families /
    Program is linked to organization’s mission and strategy Yes
    Program is frequently assessed based on predetermined program goals Yes
    Description Our affordable rental development program takes uninhabitable 3-6 family houses in highly visible locations and transforms them into beautiful homes containing wonderful apartments. This program enables us to reach a population in desperate need for affordable rental units, and for whom homeownership is not currently an option. We currently offer ten rental units and hope to expand this program over the next several years.
    Population Served / /
    Program is linked to organization’s mission and strategy Yes
    Program is frequently assessed based on predetermined program goals Yes
    Short Term SuccessHelpOrganizations describe near term achievement(s) or improvement(s) that will result from this program. This may represent immediate outcomes occurring as a result of the end of a session or service. NHS New Haven has seen success managing the ten rental units in our rental portfolio. These units provide a steady funding stream for our operating budget and provide housing for ten low- and moderate-income families.
    Long Term SuccessHelpOrganizations describe the ultimate change(s) that will result from this program. This may be far into the future and represent an ideal state. These small multifamily rehab projects can and will integrate smoothly with our homeownership projects, helping us to maximize the impact of our cluster approach to revitalization. By acquiring small multifamily properties, we can lend additional stability to our targeted blocks, helping to link them together into corridors of healthy neighborhood activity. 
    CEO/Executive Director
    Dr. James Paley
    Term Start Oct 1980

    James Paley has served as executive director of Neighborhood Housing Services of New Haven since 1980 and executive director of the New Haven HomeOwnership Center since its inception in March 2001. Since earning his doctorate from Cornell University in 1980 (where his dissertation focused on residential mobility patterns in New York City), he has presided over a program that has grown from a small housing rehabilitation organization to a sophisticated housing development corporation that concentrates on neighborhood stabilization, affordable housing production, and homebuyer education programs. His professional expertise focuses on innovative financing packages; neighborhood revitalization strategies; homeownership education, counseling, and training; and project management. He currently serves on the Board of Directors of Community Housing Capital (headquartered in Decatur, Georgia).

    Number of Full Time Staff 15
    Number of Part Time Staff 1
    Number of Volunteers 0
    Number of Contract Staff 4
    Staff Retention Rate 71%
    Staff Demographics - Ethnicity
    African American/Black 4
    Asian American/Pacific Islander 0
    Caucasian 8
    Hispanic/Latino 3
    Native American/American Indian 0
    Other 0 1 Multi-Ethnic
    Staff Demographics - Gender
    Male 5
    Female 11
    Unspecified 0
    Senior Staff
    Title Managing Director of the New Haven HomeOwnership Center
    Title Director of Finance
    Title Director of Community Building and Organizing
    Title Director of Real Estate Development
    Title Director, Home Improvement and Energy Conservation Lab
    Title Executive Director
    Formal Evaluations
    CEO Formal Evaluation Yes
    CEO/Executive Formal Evaluation Frequency Annually
    Senior Management Formal Evaluation Yes
    Senior Management Formal Evaluation Frequency Annually
    Non Management Formal Evaluation Yes
    Non Management Formal Evaluation Frequency Annually

    NHS works with the City of New Haven and the Connecticut Department of Housing to obtain down payment assistance for our homebuyers. We work with Capital for Change for referrals of prospective homebuyers. 

    NHS also collaborates with the City of New Haven's Livable City Initiative to promote community engagement and to fight blight in its target neighborhoods. Other partners for various programs, activities, and volunteer events include local lending institutions, EMERGE CT, the New Haven Preservation Trust, the Connecticut Green Building Council, the New Haven Land Trust, Solar Youth, Yale University, and the Community Foundation for Greater New Haven, among others. 

    Harlan H. Griswold AwardConnecticut Trust for Historic Preservation and Connecticut Commission for Culture and Tourism2009
    Most Intriguing Commercial BuildingConnecticut Green Building Council2009
    Certificate of Special Congressional Recognition, for outstanding service to the communityUS Congress2000
    Green Building Award, recognizing our commitment to developing energy-efficient housesNeighborWorks® America/Home Depot Foundation2005
    Housing Heroes AwardCitizens Bank2005
    Housing for EveryoneTD Bank2009
    Housing For EveryoneTD Banknorth2006
    Housing for EveryoneTD Bank2010
    Connecticut Green Business AwardBusiness New Haven2011
    GreenCircle AwardDepartment of Energy & Environmental Protection2010
    Champions in ActionCitizens Bank & WTNH (Channel 8)2012
    LEED® PLATINUM CertificationUnited States Green Building Council2012
    Good Egg Award for James Paley, NHS Executive DirectorGreater New Haven Community Loan Fund2014
    Green NeighborWorks® OrganizationNeighborWorks® America2014
    Priority Markets Grant ProgramWells Fargo Housing Foundation2016
    Margaret Flint AwardNew Haven Preservation Trust2017
    Green Advocate AwardConnecticut Green Building Council2016
    Stellar Legacy Award for Jim PaleyGreater New Haven Chamber of Commerce2017
    Priority Markets Grant ProgramWells Fargo Housing Foundation2018
    Community Partner AwardYale University's Dwight Hall2019
    CEO Comments

    Sound managerial direction, commitment from board members and experienced staff have all contributed to making NHS of New Haven the leading agency in Greater New Haven that promotes homeownership opportunities to low- and moderate-income residents. Our executive director has 40 years’ experience researching and acquiring properties in target neighborhoods, negotiating with various partners (including the City of New Haven, banks, and other agencies that own residential properties in New Haven) to obtain the best prices for the houses we acquire and obtaining the subsidies to write down the development costs. The managing director of the New Haven HomeOwnership Center has more than 11 years’ experience with NHS, overseeing our three housing specialists, providing homebuyer education and counseling to our clients, and conducting classes and workshops for those clients who would derive benefits from these services. Our director of community building and organizing focuses his attention on outreach in the different neighborhoods where NHS is working. He supports block watches and neighborhood management teams, and identifies and addresses specific issues that may threaten a given community’s stability.

    Board Chair
    Leslie Radcliffe
    Company Affiliation Neighborhood Resident
    Term Sept 2018 to Oct 2020
    Board of Directors
    Doreen Abubakar
    Nathan Bixby
    Glenn DavisLiberty Bank
    Robert FilipponeWells Fargo
    Velma George
    Densill GreavesCommunity Volunteer
    Sandra HadlandCommunity Volunteer
    Robyn Handy
    Carol Heller
    Sarah McQueen
    Mina MinelliWebster Bank
    Jacqueline Pheanious
    Virginia StevensonNeighborhood Resident
    Board Demographics - Ethnicity
    African American/Black 10
    Asian American/Pacific Islander 0
    Caucasian 4
    Hispanic/Latino 0
    Native American/American Indian 0
    Other 0
    Board Demographics - Gender
    Male 4
    Female 10
    Unspecified 0
    Standing Committees
    Community Outreach / Community Relations
    Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
    CEO Comments

    We are in the process of strengthening our board by broadening the representation of people who reside in our communities and who are likely to attend board meetings on a regular basis. Board members' commitment to our organization's mission is also extremely important to us. We are also strengthening the representation from local lending institutions to increase the expertise from financial institution representatives on our board. We have also strengthened the executive/finance committee, which meets in advance of each board meeting.

    Fiscal Year Start Jan 01 2020
    Fiscal Year End Dec 31 2020
    Projected Revenue $1,710,000.00
    Projected Expenses $1,710,000.00
    Spending Policy N/A
    Credit Line Yes
    Reserve Fund Yes
    Form 990s
    Audit Documents
    IRS Letter of Exemption
    501 c 3 letter
    Other Documents
    Other Documents 3
    Annual Report2018View
    Annual Report2017View
    Annual Report2016View
    Annual Report2015View
    Annual Report2014View
    Visual Representation of Revitalization Plan: 2013-20152013View
    Annual Report2013View
    Annual Report2012View
    Detailed Financials
    Prior Three Years Assets and Liabilities Chart
    Fiscal Year201820172016
    Total Assets$6,231,565$1,961,705$11,819,584
    Current Assets$2,401,706$610,482$7,711,598
    Long-Term Liabilities$4,270,839$45,444$6,073,120
    Current Liabilities$48,199$81,473$550,225
    Total Net Assets$1,912,527$1,834,788$5,196,239
    Prior Three Years Top Three Funding Sources
    Fiscal Year201820172016
    Top Funding Source & Dollar AmountNeighborworks America $184,051Neighborworks America $233,951Wells Fargo Bank $150,000
    Second Highest Funding Source & Dollar AmountSeedlings Foundation $75,000DOH House Counseling $139,122Neighborworks America $88,000
    Third Highest Funding Source & Dollar AmountWells Fargo Bank $50,000Seedlings Foundation $75,000Seedlings Foundation $75,000
    Capitial Campaign
    Currently in a Capital Campaign? No
    Capital Campaign Anticipated in Next 5 Years? Yes
    CEO Comments

    This is a challenging time for nonprofit organizations in New Haven. In 2013, NHS sustained an operating loss, but this deficit was made up in 2014 and 2015. Then, in 2017, we sustained a significant operating loss, with an even greater loss in 2018. While we had the reserves to cover these losses, we are working hard to make our organization more sustainable, with activities that generate a greater portion of the revenue needed to support our operations. Still, we rely on the generosity of individuals and businesses to support our operations. In the case of banks and insurance companies, our work complements their financial success: stabilizing communities encourages lending activity and reduces insurance losses. Our organization benefits the entire Greater New Haven community and relies on a broad spectrum of supporters to sustain its existence. 

    Our affordable housing development activities continue to face financial challenges, resulting from the deterioration of the houses we are acquiring and rehabilitating. Housing values in our target areas are finally rising, which is good for the overall market but also results in higher prices for the houses we acquire for rehabilitation and sale to our first-time homebuyers. Total development costs indicate that undertakings such as ours require extensive subsidies to keep the ultimate sales prices affordable to low- and moderate-income families. These challenges make the creation of sustainable, affordable homeownership opportunities all the more important if the low- and moderate-income families we serve can take advantage of the homeownership opportunities we are providing. NHS is also now offering affordable rental housing in selected sections of our target neighborhoods.

    Despite these financial challenges, our investment in the properties we are acquiring is justified for two reasons: 1) Our mission is to provide affordable homeownership opportunities for low- and moderate-income families; and 2) The rehabilitation of blighted properties is part of a comprehensive neighborhood revitalization strategy that addresses the deleterious impact that distressed houses have on overall housing values and the stability of the neighborhood. The benefits of undertaking development projects that do not appear to be cost-effective are clear. While we cannot predict the future of development subsidies in times of budget deficits and government spending cuts, it is our hope that they will remain available as long as the need for affordable homeownership opportunities and the revitalization of selected New Haven neighborhoods persists.

    Foundation Staff Comments This profile, including the financial summaries prepared and submitted by the organization based on its own independent and/or internal audit processes and regulatory submissions, has been read by the Foundation. Some financial information from the organization’s IRS Form 990, audited financial statements or other financial documents approved has been inputted by Foundation staff. The Foundation has not audited the organization’s financial statements or tax filings, and makes no representations or warranties thereon. A more complete picture of the organization’s finances can be obtained by viewing the attached 990s and audited financials. To see if the organization has received a competitive grant from The Community Foundation in the last five years, please go to the General Information Tab of the profile.
    Address 333 Sherman Ave.
    New Haven, CT 065113107
    Primary Phone 203 562-0598 214
    Contact Email
    CEO/Executive Director Dr. James Paley
    Board Chair Leslie Radcliffe
    Board Chair Company Affiliation Neighborhood Resident


    Related Information

    Meet Basic Needs

    A strong community not only meets its members’ basic needs but also works to create long-term solutions to their problems. Provide people with affordable housing, enough to eat and access to affordable health care and you enable them to envision a better future for themselves.

    Promote Civic Vitality

    Greater New Haven’s vibrancy is linked to its communities’ support of its neighborhoods, public gardens and sports, as well as its commitment to the protection of its people and pets.

    Protect the Environment

    Stewardship of our natural resources is essential if we wish to guarantee that present and future generations enjoy clean water, good air quality and open spaces. When you support organizations that protect the environment you address immediate need today while ensuring a greener tomorrow.