Orchard House
421 Shore Dr
Branford CT 06405
Contact Information
Address 421 Shore Dr
Branford, CT 06405-
Telephone (203) 481-7110 x
Fax 203-481-2064
E-mail info@theorchardhouse.org
Web and Social Media
Mission

Orchard House enables older adults to age at home with dignity and enhanced quality of life by offering therapeutic programming and medical supervision while providing important respite to families and caregivers. Our goal is to deliver the highest quality person-centered care in a warm and welcoming environment that fosters friendships and promotes independence.

Loneliness can be deadly for older adults, and Orchard House provides socialization, recreational activities and meals primarily to adults living with Alzheimer's or other dementia related conditions, physical disabilities or chronic illnesses in a fiscally responsible care model.
 
 
At A Glance
Year of Incorporation 1982
Former Names
East Shore Regional Adult Day Care Center, Inc.
Organization's type of tax exempt status Public Supported Charity
Organization received a competitive grant from the community foundation in the past five years No
Leadership
CEO/Executive Director Ms. Mary-Margaret Mandel
Board Chair Mr. Albert Canosa
Board Chair Company Affiliation Mosaic Printing, Signage and Marketing
Financial Summary
Revenue vs Expenses Bar Graph - All Years
Statements
Mission

Orchard House enables older adults to age at home with dignity and enhanced quality of life by offering therapeutic programming and medical supervision while providing important respite to families and caregivers. Our goal is to deliver the highest quality person-centered care in a warm and welcoming environment that fosters friendships and promotes independence.

Loneliness can be deadly for older adults, and Orchard House provides socialization, recreational activities and meals primarily to adults living with Alzheimer's or other dementia related conditions, physical disabilities or chronic illnesses in a fiscally responsible care model.
 
 
Background
Orchard House has been providing aging adults with day programming and medical services, in a safe and nurturing environment, for over 39 years. For family caregivers, the services offered by Orchard House are invaluable as a source of respite from the difficulties of caring for an aging loved one.
 
Onsite RN's and LPN's provide nursing care, medication management,  and social service coordination to aging adults while attending the day program.  Certified Nursing Assistants and support staff provide personal care, dietary support, and care management to clients and their families.  Our Community Liaison Nurse supports safe transitions for both the individual and the caregiver from hospitals and other acute care settings to ensure coordination of care once back home. 
 
Transportation in wheelchair equipped vans allows seniors with mobility issues, who may otherwise be confined to their home, the ability to attend Orchard House and receive therapeutic programming, nursing care, and nutritious meals daily.
 
A Recreation Therapist creates programming that addresses the needs and interests of Orchard House members.  Programs such as HeART Therapy, a guided art therapy program,  gardening, musical entertainment, Pet Therapy, inter-generational programs, an oral history program and seated Tai Chi are just a few of the offerings that Orchard House members enjoy which  improve overall emotional, social, and medical well-being. 
 
The Dementia Care Program addresses the individualized needs of clients and their families who have been diagnosed with a Dementia related disorder. For family caregivers who desire more support in their role, Orchard House offers two caregiver support groups monthly. The Men As Caregivers group, or MAC, is a group that is specific to the needs and interests of male caregivers and is currently the only one in the state recognized by the Alzheimer's Association.  Orchard House also facilitates a second support group open to all to address general caregiving needs. Orchard House also works closely with professionals in the field of aging to provide educational seminars and informational sessions for caregivers and the community at large.
Impact
Accomplishments from past year:
*88 older adults served in day program from 10 surrounding towns
*Served 13,000 meals to low income or food insecure older adults
*Provided over 52,000 hours of direct care to older adults with 44,000 hours being specific to dementia care
*Facilitated 48 hours in caregiver support groups
*Provided more than 60,000 miles of door to door transportation to home-bound older adults 
*Supported 52,000 hours of caregiver respite 
 
Increased revenue for annual comedy fundraising event by 153%
 
 
 Initiated an oral history program, "Lest We Forget," to capture the memories of older adults
 
 
 
Goals for current year:
1. Expand awareness of Orchard House and transportation service area
2.Continue to build on success of increasing revenue for annual fundraising comedy event
3. Build out additional "activity zones" for increased therapeutic program offerings
4. Continue to build scholarship fund for members with early onset dementia, who often fall between funding cracks 
 
 
Needs
1. New van to transport members to and from their homes as our current fleet is aging out
 
2. Board expansion to include specific skill sets such as development, social services, outreach/marketing, and transportation.
 
3. Overhaul of website to enable more robust content and easier editing and navigation 
 
4. More volunteers to run specific activities to increase therapeutic programming options
 
5. Donor tracking software/communications tool 
 
 
 
CEO Statement

Orchard House serves a diverse population of aging adults and their families with a culturally rich day program. Our clients range from 47 – 101 years old, with acute and chronic medical needs including Alzheimer’s disease, other dementia related illnesses, Parkinson’s, cardiovascular issues, COPD and diabetes. Because most of the clients served are low income, Orchard House receives funding from state and federal programs. Unfortunately, all these programs have seen reductions in funding which directly affects Orchard House and the aging population served in the Greater New Haven community. Due to the economic landscape,  Orchard House recognizes the need for increased outreach to educate and engage the community, especially highlighting the benefits of adult day programs as a fiscally responsible care model that benefits caregivers as well as aging adults. Orchard House can provide much needed nursing care, along with cultural and social enrichment at a much lower cost than in home care or a long-term care setting. With the cost of other long-term care options increasing, Orchard House has filled the gap for families who need care but cannot afford expensive out of pocket costs. We understand that the need for care doesn’t go away because of someone’s inability to pay. This approach has provided much needed respite to family caregivers helping to avoid burnout and serious affects on the caregivers’ own health.

Service Categories
Primary Organization Category Human Services / Residential Care & Adult Day Programs
Secondary Organization Category Health Care / Patient & Family Support
Areas Served
Branford
East Haven
Guilford
New Haven
North Branford
North Haven
Hamden
Madison
West Haven
Other
Orchard House will serve any aging adult who is looking to join the day program. However, transportation services are currently available only to those living in Branford and the surrounding  towns. Orchard House has had participants attend from Clinton, and from as far away as Stratford.
CEO/Executive Director/Board Comments
Orchard House is committed to serving those aging adults in greatest need of medical, social, recreational, and emotional support.  Orchard House understands that the need for care and social engagement is vital to adding to the quality of life of those living with a physical or cognitive condition. Orchard House also appreciates the many demands made on family caregivers and serves to share the responsibility of caregiving by offering respite care, support groups, informational sessions, financial assistance,  and  ongoing care management throughout the caregiving journey.
 
 
 
 
 
Programs
Description
1.Nursing Care and oversight
2. In home assessments and case management
3.Medication management
4.Dementia Care Program
5.Handicap accessible transportation
6.USDA approved breakfast, hot lunch, and mid-day snack served daily
7.Therapeutic programming structured to meet the social, emotional, and medical needs of clients
8.Caregiver support groups
9.Financial assistance for clients and families
10. Caregiver training and educational support .
 
Population Served Aging, Elderly, Senior Citizens / Families / Elderly and/or Disabled
Program is linked to organization’s mission and strategy Yes
Program is frequently assessed based on predetermined program goals Yes
Short Term SuccessHelpOrganizations describe near term achievement(s) or improvement(s) that will result from this program. This may represent immediate outcomes occurring as a result of the end of a session or service.
*100% of members show reduced risk of social isolation
*70% reduced risk of depression related to isolation
*45% improvement in cognitive awareness 
 
Long Term SuccessHelpOrganizations describe the ultimate change(s) that will result from this program. This may be far into the future and represent an ideal state.
*Aging adults are able to remain in their home as valuable members of the community
*Reduces risk of premature institutionalization
*Improves quality of life of aging adult and family caregiver
*Reduces caregiver stress and burnout 
*Minimizes financial hardship on caregiver 
*Improvement in overall health outcomes due to nursing oversight and intervention 
 
Program Success Monitored ByHelpOrganizations describe the tools used to measure or track program impact.
The program at Orchard House is audited annually by the Agency on Aging, the USDA, DOT, the CT. Association of Adult Day Services, and the State Department of Social Services. 
Description
"Lest We Forget" is an oral history program designed to capture the recollections and stories of aging adults with memory loss before they are lost forever and forgotten.
 
The core of the program is a series of interviews with Orchard House members by a loved one, guided by a facilitator. The loved one will most often be a caregiver - spouse, child, partner or cherished friend. The purpose of these interviews is to engage the aging adults (the storyteller) in attentive conversations to share personal stories and significant moments in their lives. The interviews take place at Branford Community TV and are recorded and aired.
 
The process of reminiscing has great therapeutic value for those with memory loss, and the gift of having someone truly listen combats isolation, reduces anxiety and boosts self esteem. The stories shared in the interview allow family and Orchard House staff to connect with the storyteller in new and meaningful ways.  
Population Served Aging, Elderly, Senior Citizens / Families /
Program is linked to organization’s mission and strategy Yes
Program is frequently assessed based on predetermined program goals Yes
Program Comments
CEO Comments
Orchard House serves aging adults, and their families, regardless of race, religion, or socio-economic background creating a culturally rich day program. The client mix is diverse ranging in age from 47 to 101 years young, with acute and chronic medical needs including Alzheimer's, other dementia related illnesses,diabetes, cardiovascular issues, COPD, and Parkinson's. The strong social bonds created at Orchard House do a great deal to reduce the loneliness and isolation many older adults face.
 
Because many of the clients served are low income, Orchard House receives funding from state and federal programs. Unfortunately, all of these programs have seen reductions in funding which directly affect Orchard House and the aging population served in the Greater New Haven community.
 
In addition to budget cuts for current members, Orchard House is also dealing with a new "crisis"; an increase in requests for dementia care for those living with younger onset dementia (younger than 65 years of age).  As it stands, most services for aging adults only address the needs of "seniors" or those over 65 years of age, therefore leaving those younger than 65 with very few financial resources to support necessary care.  Orchard House has set up a scholarship for these members and others who need a program like ours but cannot afford it due to financial hardship. 
 
Due to the economic landscape and the recent cuts to programs which serve our aging demographic, Orchard House recognizes the need for increased outreach to educate and engage the community. Areas of importance to highlight to members of the community speak to the value of Orchard House in the medical, social, and respite services offered to seniors and their caregivers in a financially responsible manner.  Orchard House can provide much needed nursing care, along with cultural and social enrichment, at a much lower cost than in home care or a long term care setting.  
 
Likewise, with the cost of other long term care options increasing,  Orchard House has filled the gap for families who need care but cannot afford expensive out of pocket costs. We understand that the need for care doesn't go away just because of someones  inability to pay.   This approach has provided much need respite to family caregivers helping to avoid caregiver burnout and other possible serious outcomes.
CEO/Executive Director
Ms. Mary-Margaret Mandel
Term Start Jan 2019
Email mmmandel@theorchardhouse.org
Experience
Mary-Margaret Mandel joined Orchard House as Executive Director in January 2019. Mary-Margaret has had many years of experience working with aging adults, care-givers, and family members. Before joining Orchard House, Mary-Margaret was the Director of Residence Services at the Mary Wade Home in New Haven, CT., where she was responsible for the overall leadership of the Residence Service organization including the development and implementation of a variety of programs and for building partnerships within the community. Previously, she served as a Quality Assurance Director of United Cerebral Palsy of Southern Connecticut, Wallingford, CT and held the same title at ARC of Greater New Haven in Hamden, CT. She also served as Resident Services Coordinator of the Housing Authority of New Haven, CT. Mary-Margaret holds a Bachelor of Science from Southern Connecticut State University in New Haven, CT. Mary-Margaret has strong leadership skills and an excellent track record of recruiting, training and retaining staff. Her talent at community outreach will play an important role in Orchard House’s future growth.
 
 
Staff
Number of Full Time Staff 2
Number of Part Time Staff 27
Number of Volunteers 15
Number of Contract Staff 0
Staff Retention Rate 75%
Staff Demographics - Ethnicity
African American/Black 2
Asian American/Pacific Islander 0
Caucasian 25
Hispanic/Latino 2
Native American/American Indian 0
Other 0 0
Staff Demographics - Gender
Male 9
Female 20
Unspecified 0
Former CEOs and Terms
NameTerm
Ms. Stephanie Evans-ArikerFeb 2012 - Nov 2018
Mr. Thomas RomanoJune 1982 - Aug 2011
Formal Evaluations
CEO Formal Evaluation Yes
CEO/Executive Formal Evaluation Frequency Annually
Senior Management Formal Evaluation Yes
Senior Management Formal Evaluation Frequency Annually
Non Management Formal Evaluation Yes
Non Management Formal Evaluation Frequency Annually
Collaborations
Community Dining Room, for 1st half 2019, for "Feeling the Need to be Needed," an partnership that provided Orchard House members to volunteer to deliver food to homebound adults through the Community Dining Room of Branford's home delivery program.
 
Branford Community TV, for 2nd half of 2019, for "Lest We Forget," an oral history program designed to capture the stories and recollections of older adults. BCTV provides studio space and records the histories. 
Affiliations
AffiliationYear
Greater New Haven Chamber of Commerce2014
Awards
Award/RecognitionOrganizationYear
Champion in ActionCitizens Bank2014
Comments
CEO Comments
Orchard House is certified under the CT. Association of Adult Day Care Centers (CAADC) and has contracts with the CT. Dept. of Social Services, Agency on Aging, the USDA, and DOT and works closely with the VA to provide services to veterans.
 
The industry of adult day care continues to struggle when competing with other long term care options such as residential facilities or home health care. 
Since adult day services are not covered by Medicare, seniors most often choose services that require less out of pocket expense on their part, and therefore, choose staying at home alone or with an occasional visiting nurse instead to render "as needed" care.
 
On a state level, adult day services are reimbursed at rate of $73.06 per client/ per day, far below the cost of running such a program ($108.00 per client/per day).  Because of the disparity,  Orchard House has to bridge the gap through private donations and alternate funding sources in order to continue serving the most vulnerable aging population.
 
From a federal standpoint, programs that have historically supported Orchard House services (Title III, Title 19, DOT)  are continuing to be reduced as a result of economic instability but, in doing so, have made no provisions in how to meet the growing needs of the Silent and Boomer generations.
Board Chair
Mr. Albert Canosa
Company Affiliation Mosaic Printing, Signage and Marketing
Term Jan 2017 to Dec 2020
Board of Directors
NameAffiliation
Ms. Judy BarronCommunity Dining Room
Mr. Edward BurkeShoret Beach Business Solutions
Ms. Joanne DePalmaFinancial Services
Ms. Mary HahnCommunity Volunteer
Mr. Rich SguegliaAdvanced Office Systems
Mr. Matthew StillmanStillman & Associates, LLC
Mr. George SurfaceCenturyLink
Mrs. Janet WoxlandBranford Hills Health Center
Board Demographics - Ethnicity
African American/Black 0
Asian American/Pacific Islander 0
Caucasian 9
Hispanic/Latino 0
Native American/American Indian 0
Other 0 0
Board Demographics - Gender
Male 5
Female 4
Governance
Board Term Lengths 3
Board Term Limits 2
Written Board Selection Criteria No
Written Conflict of Interest Policy Yes
Percentage Making Monetary Contributions 88%
Percentage Making In-Kind Contributions 100%
Constituency Includes Client Representation Yes
Risk Management Provisions
Workers Compensation and Employers' Liability
Commercial General Liability and D and O and Umbrella or Excess and Automobile and Professional
Board Co-Chair
Term Jan to Dec
Standing Committees
Board Governance
Finance
CEO Comments
 
 
Financials
Fiscal Year Start Jan 01 2020
Fiscal Year End Dec 31 2020
Projected Revenue $684,670.00
Projected Expenses $684,570.00
Spending Policy N/A
Credit Line No
Reserve Fund No
Documents
IRS Letter of Exemption
IRS letter
Other Documents
Other Documents 3
NameYear
Key Compensation Policy2011View
Limited English Proficeincy Plan2011View
Detailed Financials
Prior Three Years Assets and Liabilities Chart
Fiscal Year201820172016
Total Assets$1,363,727$1,412,085$1,245,283
Current Assets$1,159,083$1,177,368$980,270
Long-Term Liabilities------
Current Liabilities$19,867$15,062$15,762
Total Net Assets$1,343,860$1,397,023$1,229,521
Prior Three Years Top Three Funding Sources
Fiscal Year201820172016
Top Funding Source & Dollar AmountTown of Branford $96,000Town of Branford $96,000Town of Branford $96,000
Second Highest Funding Source & Dollar AmountTown of East Haven $20,000Guilford Community Fund $6,500Town of East Haven $10,000
Third Highest Funding Source & Dollar AmountThe Community Foundation for Greater New Haven $14,839CFGNH $10,414The Community Foundation for Greater New Haven $8,003
Capitial Campaign
Currently in a Capital Campaign? No
Capital Campaign Anticipated in Next 5 Years? No
Comments
CEO Comments
 
Foundation Staff Comments This profile, including the financial summaries prepared and submitted by the organization based on its own independent and/or internal audit processes and regulatory submissions, has been read by the Foundation. Some financial information from the organization’s IRS Form 990, audited financial statements or other financial documents approved has been inputted by Foundation staff. The Foundation has not audited the organization’s financial statements or tax filings, and makes no representations or warranties thereon. A more complete picture of the organization’s finances can be obtained by viewing the attached 990s and audited financials. To see if the organization has received a competitive grant from The Community Foundation in the last five years, please go to the General Information Tab of the profile.
Address 421 Shore Dr
Branford, CT 06405
Primary Phone 203 481-7110
Contact Email info@theorchardhouse.org
CEO/Executive Director Ms. Mary-Margaret Mandel
Board Chair Mr. Albert Canosa
Board Chair Company Affiliation Mosaic Printing, Signage and Marketing

 

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