Emergency Shelter Management Services
645 Grand Ave
New Haven CT 06511-5011
Contact Information
Address 645 Grand Ave
New Haven, CT 06511-5011
Telephone (203) 7772522 x
Fax 203-7523500
E-mail aj.directs@gmail.com
Web and Social Media
The mission of the Emergency Shelter Management Services, Inc. is to ensure the availability of emergency shelter for men who are in need.
At A Glance
Year of Incorporation 1994
Former Names
Immanuel Baptist Shelter
Organization's type of tax exempt status Public Charity Type I Supporting Organization
CEO/Executive Director Mr. Arnold Johnson
Board Chair Ms. Vanessa Brown
Board Chair Company Affiliation Yale New Haven Hospital
Financial Summary
Revenue vs Expenses Bar Graph - All Years
Mission The mission of the Emergency Shelter Management Services, Inc. is to ensure the availability of emergency shelter for men who are in need.
Background Emergency Shelter Management Services (ESMS) was established in 1989 and has been successfully providing emergency shelter in New Haven County for nearly 25 years. Our mission is to promote personal empowerment and assist in restoring dignity and self-sufficiency. The ESMS program specializes in providing shelter and services for homeless men, and we operate a 75-bed facility. We provide essential services to meeting the needs of basic care (i.e. shelter, food) in addition to case management and connecting clients to other community resources. In 2011, ESMS Shelter served an unduplicated 912 homeless men.

ESMS has not only provided basic need care such as shelter and food, but has also developed a continuum of care whereby services are provided on-site or collaboratively with other community organizations, including Hill Health Center, Access, and New Haven Jobs Center. To achieve its mission, ESMS provides and/or coordinates a range of on-site services, including free community service telephone and answering machine for residents, on-site medical care, spiritual services, mental health outreach services, job training and assistance, legal clinics, and HIV/AIDS education. This model is designed to promote empowerment and improve each resident's probability of moving toward self-sufficiency.

Over the past few years, the shelter has extended outreach programs to include improved access to housing programs, augmented the clothing program through Immanuel Baptist Church's clothing closet, and has taken a more aggressive approach in assisting residents with finding employment, locating jobs with area providers through our job development program. Despite the effects of the challenging economic climate, ESMS is working hard to provide the highest quality services possible.

2013 Accomplishments
1. Hired new Executive Director and Program Manager
2. Raised approximately $15,000. at 18th Annual Golf Tournament
3. Received Honorary Award for Community Service from the Knights of Columbus (came with a $1,000.00 check)
4. Received Community Grant from Liberty Bank at bank’s grand opening
5. Case managers placed 30 people in permanent housing – more than 50% of whom were chronically homeless (meaning in the shelter for over 10 years)
6. Case managers secured security deposits for 10 residents

Goals for 2014

Our goals for 2014 encompass a  number of developmental areas for our clients, including but not limited to: 

JOB DEVELOPMENT: Assist clients in job search, how to dress when looking for a job, resume writing/updating,and other details for effective job searching

LIFE SKILLS PROGRAMMING: Set up and assist those who have been incarcerated for a lengthy period of time readjust to everyday life. in addition, give the chronic homeless skills to help them move past the state of homelessness mentally as well as physically.


SEX OFFENDER SUPPORT GROUP: With the shelter population being 30% sex offenders and the location of the shelter being across from a city housing project. A sex offender support group will be a proactive stance by the shelter in prevention of an incident. While there has never been an incident involving the shelter residents, we want to provide our residents with the support they need to continue that trend of inactivity. 


ADULT EDUCATION SERVICES: Assist those without a High School diploma receive their degree or GED (clients are presently referred through the case managers to Adult Ed, but we would love to house GED classes at the shelter.


RAPID REHOUSING SERVICES: Upon initial intake,  the case manager will develop a case plan that will get the client ready for permanent housing. Each plan is different because it is based on the needs of the client. Some may be ready upon intake, while others may need to engage in some type of program completion/training before being able to sustain themselves. Case plans are currently being done, but our goal is to provide a greater level of accountability for rapid rehousing planning. 


FUNDRAISING: Finding new and innovative ideas (big or small) to raise funds for the shelter. We just mailed out 290 letters to churches in New Haven County for donations and will being doing the same thing on a corporate level. We will also be instituting the 1st annual wine tasting/silent auction event on May 15, 2014.


GRANT WRITER: Looking to secure a position on the client list of a professional grantwriter who can strategically guide us as we look to secure more grants and corporate giving, thus creating a more diverse funding base.

ESMS is a non-profit shelter provider dedicated to ensuring the availability of emergency shelter for individuals in need. ESMS promotes personal empowerment and assists in restoring dignity and self-sufficiency to its residents. The organization aims to be a conduit, providing access to transitional and permanent housing, job training, and coordinated services to help reduce and eventually eliminate homelessness in Greater New Haven.

CEO Statement

As the Executive Director, I come to work daily because I know every little thing we do at ESMS can have a big impact on a community that so desperately needs our help. It is a pleasure working with staff who shares a commitment to helping those who need direction. Every staff member at ESMS has at one time or another has gone above and beyond their job duties to support to our residents. My position at ESMS is part of my life’s mission to be a blessing to others, for as they grow, I grow.

With every good deed, there are obstacles and challenges. As the Executive Director, I am continually challenged with connecting our work with the people who need our programs and service the most. Secondarily, I am responsible for getting the community involved in the work. I often hear the mantra “everyone needs to make a big sacrifice for big rewards,” but if we all rally together with even small sacrifices, the rewards for our residents would be overwhelming. Many of us are connected to the homeless community and don't even know it. We all have a friend, relative, classmate, or neighbor who has experienced some type of homelessness in their lifetime. As a community, it is imperative that we take ownership of this community challenge. For ESMS, the challenge translates to the need to find multiple funding streams and finding ways to get other organizations actively involved either through financial support or toiletries, food and other needed donations.

Board Chair Statement In 2014, it is still a challenge getting the word out about homelessness. It is a challenge knowing who to trust. Everyone who says they want to help doesn't always have the best interest of shelter residents in mind. But even with the challenges and obstacles, we know we must continue this work. We know we must continue to promote our programs and services. We know we must continue to link funders to our work. We know these things to be true- just as we know this is the place we are all blessed and honored to serve.
Service Categories
Primary Organization Category Housing, Shelter / Homeless Shelters
Secondary Organization Category Human Services / Emergency Assistance (Food, Clothing, Cash)
Areas Served
New Haven
East Haven
Lower Naugatuck Valley
North Branford
North Haven
State wide
West Haven
Emergency Shelter Management Services works with clients from the City of New Haven and New Haven County. We have also worked with clients from all across the state, include but not limited to Stamford, Clinton, Madison, and Enfield. 

Emergency shelter, hot nutritious meal (dinner), showers, clothing and personal care items for men who are homeless.

Population Served / /
Description The Job Development Project offers on-site access to pre-employment skills in an effort to get shelter residents employment-ready. Program components include workshops, individual counseling and job fairs, all designed to build skills in the area of resume development, interview skills, application procedures, appropriate dress and job search methods. Once the residents are referred to area employers, retention services are provided, including on-the-job assessments, crisis intervention, information and referrals.
Population Served / /

Case Managers provide information and referral services for the residents. This critical service is the residents's link with area social services, training programs, housing and treatment options.

Population Served / /

Provided weekly by the Hill Health Center's Homeless Healthcare Project, services are at no cost to the residents and can include medical screening/evaluations, flu shots, and prescription medications.

*Free Weekly HIV testing: Residents are able to get tested weekly at no cost

Population Served / /

Assists residents with mental health issues, including those with dual-diagnoses (mental health and substance abuse) and makes every attempt to provide information and treatment options, make direct connections to services and provide additional support services.

Population Served / /
Program Comments
CEO Comments

The emergency shelter serves a maximum of 75 men on the daily basis, with the exception of during the winter months. In the winter months, the census can rise to as high as 100 due to the shelters “NO FREEZE POLICY” that allows the facility to increase its headcount and not turn away anyone when the temperature falls below 32 degrees. This winter, one of the coldest on record, ESMS increased its census 50 times due to extreme cold. This is simply something the organization knows it must do, regardless of the expense. 

CEO/Executive Director
Mr. Arnold Johnson
Term Start July 2013
Email aj.directs@gmail.com

After retiring from a 22-year career with the State of Connecticut Judicial Department, I knew my retirement would be short lived. I was only 46 years old and felt I had a great deal to offer my community. After a period of self-reflection, I began teaching, but quickly realized I wanted to be in an environment where the ultimate goal was to help those in need and make a difference in someone’s life.


It was almost immediately that I heard about the Executive Director position with ESMS. Having been familiar with the shelter first through my upbringing at Immanuel Baptist Church, I understood the spirit of the shelter because it was an extension of the spirit of Rev. Dr. Curtis M. Cofield, Senior Pastor at Immanuel Baptist. Second, my level of knowledge came from my years as a probation officer and having visited the shelter on many occasions. I received first hand lessons on the needs of the homeless community, and I wanted to be an advocate through my work. There are other positions available in my community that offered more money, but there is a satisfaction that money cannot buy from being here at ESMS. This is not just my job – it is an extension of who I am. I was raised to always help those less fortunate, because one day, the one in need could be me.

Number of Full Time Staff 27
Number of Part Time Staff 0
Number of Volunteers 9
Number of Contract Staff 1
Staff Retention Rate 75%
Staff Demographics - Ethnicity
African American/Black 24
Asian American/Pacific Islander 0
Caucasian 0
Hispanic/Latino 3
Native American/American Indian 0
Other 0 0
Staff Demographics - Gender
Male 24
Female 3
Unspecified 0
Former CEOs and Terms
Ms. Elsie Renee Cofield Jan 1992 - June 1998
Mr. Wesley L. Thorpe Jan 1998 - Jan 2013
Senior Staff
Title Program Manager
Title Accountant
Title Case Manager
Title Case Manager
Title Maintenance
Title Secretary/Receptionist
Formal Evaluations
CEO Formal Evaluation Yes
CEO/Executive Formal Evaluation Frequency Annually
Senior Management Formal Evaluation Yes
Senior Management Formal Evaluation Frequency Annually
Non Management Formal Evaluation Yes
Non Management Formal Evaluation Frequency Annually

O&E-Outreach & Engagement/Columbus House; TAP-Treatment Access Project; HPRP-Homeless Prevention and Rapid Re-Housing Program/Columbus House; Safe Haven; Fellow Ship; Help in Hands; Rina Williams; Life House LLC; Department of Motor Vehicles (DMV); Hill Health Center-Homeless Services Department; New Haven Home Recovery Vet Program; Department of Social Services; CMHC/Connecticut Mental Health Center; MASS; New Era; Apt. Foundation; Fair Haven Clinic; ViewPoint - William; Stonington Institute; Salvation Army-New Haven, Bridgeport, Hartford, and Springfield Mass; Renaissance Waterbury; SATU; CT WORKS/One Stop Center; Department of Labor; VA Hospital VET Dept for Homeless of West Haven

CEO Comments

In the late 1980’s the City of New Haven’s homeless population seemed to be escalating with very few adequate services available. Immanuel Baptist’s prior experience with a soup kitchen led them to develop this comprehensive 75-bed shelter service for homeless men. At Emergency Shelter Management Services, we promote personal empowerment, assist in restoring dignity and self-sufficiency. Our aim is to be a conduit, providing access to transitional and permanent housing, job training and coordinating services to help reduce and eventually eliminate homelessness in the New Haven area. As the needs of the community continue to escalate, ESMS stands at the ready to anticipate and meet those needs. Those needs are people, and we cannot continue to leave these men out in the cold. 

Board Chair
Ms. Vanessa Brown
Company Affiliation Yale New Haven Hospital
Term Jan 2014 to Dec 2015
Board of Directors
Ms. Edna Aklin Connecticut Mental Health Center
Ms. Elaine Barnett City of New Haven
Mr. Nana Danso Boehringer Ingelheim
Ms. Sarah Hunter Retired
Ms. Ernestine Jackson City of West Haven
Mr. Curtis McBride Real Estate Developer
Ms. Ola Sanders Retired
Mr. Curtis Smart Smart Creations Inc.
Board Demographics - Ethnicity
African American/Black 8
Asian American/Pacific Islander 0
Caucasian 0
Hispanic/Latino 0
Native American/American Indian 0
Other 1 African
Board Demographics - Gender
Male 3
Female 6
Unspecified 0
Board Term Lengths 1
Board Term Limits 0
Written Board Selection Criteria Under Development
Written Conflict of Interest Policy Under Development
Percentage Making Monetary Contributions 33%
Percentage Making In-Kind Contributions 0%
Constituency Includes Client Representation No
Fiscal Year Start July 01 2013
Fiscal Year End June 30 2014
Projected Revenue $572,883.00
Projected Expenses $572,883.00
Credit Line No
Reserve Fund Yes
Audit Documents
Emergency Shelter Audit2012
IRS Letter of Exemption
ESMS tax letter
Other Documents
Other Documents 3
NHFA Support Letter2014View
Detailed Financials
Prior Three Years Assets and Liabilities Chart
Fiscal Year201220112010
Total Assets$404,420$464,598$435,335
Current Assets$115,684$127,568$135,089
Long-Term Liabilities$71,743$102,628$116,203
Current Liabilities$15,869$19,166$19,359
Total Net Assets$316,808$342,804$299,773
Prior Three Years Top Three Funding Sources
Fiscal Year201220112010
Top Funding Source & Dollar Amount -- -- --
Second Highest Funding Source & Dollar Amount -- -- --
Third Highest Funding Source & Dollar Amount -- -- --
Capitial Campaign
Currently in a Capital Campaign? No
CEO Comments

One of key challenges/opportunities this year will be finding new and innovative way (big and small) to raise funds for the shelter. We plan to be aggressive in this area because the need is so great. As an example, we recently mailed solicitation letters to churches in Greater New Haven County asking them to consider support of the shelter. We will also be conducting a similar campaign within the corporate sector as well as instituting the 1st Annual Wine Tasting/Silent Auction schedule for May 2014.

As we continue to look for ways to diversify our funding streams, fundraising planning and execution will be critical. To that end, we are looking to secure a contract grantwriter/grants manager who can work with the shelter to secure more grants, corporate and individual donations.

Foundation Staff Comments This profile, including the financial summaries prepared and submitted by the organization based on its own independent and/or internal audit processes and regulatory submissions, has been read by the Foundation. Some financial information from the organization’s IRS Form 990, audited financial statements or other financial documents approved has been inputted by Foundation staff. The Foundation has not audited the organization’s financial statements or tax filings, and makes no representations or warranties thereon. A more complete picture of the organization’s finances can be obtained by viewing the attached 990s and audited financials. To see if the organization has received a competitive grant from The Community Foundation in the last five years, please go to the General Information Tab of the profile.
Address 645 Grand Ave
New Haven, CT 065115011
Primary Phone 203 7772522
Contact Email aj.directs@gmail.com
CEO/Executive Director Mr. Arnold Johnson
Board Chair Ms. Vanessa Brown
Board Chair Company Affiliation Yale New Haven Hospital


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A strong community not only meets its members’ basic needs but also works to create long-term solutions to their problems. Provide people with affordable housing, enough to eat and access to affordable health care and you enable them to envision a better future for themselves.