54 E Ramsdell St
New Haven CT 06515-1140
Contact Information
Address 54 E Ramsdell St
New Haven, CT 06515-1140
Telephone (203) 387-0094 x
Fax 203-907-4513
Web and Social Media
Our mission is to provide a healthy, safe, nurturing and culturally welcoming environment that promotes a partnership of trust between the individual in recovery and the agency staff. Our treatment approach respects the culture of each person, welcomes family involvement, responds to the unique recovery needs of women and of men, and strives to create a climate that promotes safety, trustworthiness, choice, collaboration and empowerment. 
At A Glance
Year of Incorporation 1974
Organization's type of tax exempt status Public Supported Charity
Organization received a competitive grant from the community foundation in the past five years No
CEO/Executive Director Interim Dr. Barris Malcolm PHD, MSW
Board Chair Ms. Genoveva T. Palmieri
Board Chair Company Affiliation Retired school teacher/ community volunteer
Financial Summary
Projected Revenue $613,252,900.00
Projected Expenses $638,366,500.00
Mission Our mission is to provide a healthy, safe, nurturing and culturally welcoming environment that promotes a partnership of trust between the individual in recovery and the agency staff. Our treatment approach respects the culture of each person, welcomes family involvement, responds to the unique recovery needs of women and of men, and strives to create a climate that promotes safety, trustworthiness, choice, collaboration and empowerment. 

In 1971, Crossroads was founded to respond to the unmet needs of the Latino population and began providing addiction treatment services in 1973 for men, began a 10-bed program for women in 1977, and began serving individuals referred by the Department of Correction in 1987; our organization fulfilled the original mission by establishing a bilingual, residential substance use treatment program to serve adults throughout the State of Connecticut and then extended our mission to respond to the needs of a culturally diverse population. As the needs of the population served changed, the organization expanded our addiction services to both residential and outpatient levels of care, initiated outpatient mental health services for persons with co-occurring disorders, and collaborated with the Cornell Scott Hill Health Center to provide on-site primary medical care.

In 1989, Crossroads moved from 42 Howe Street, where it had begun, to a larger facility at 54 East Ramsdell Street which offered room to grow. Gender-responsive services were expanded by 8 beds for pregnant and parenting women and parenting education and support were provided by The Consultation Center. Collaborating with the Office of Alternative Sanctions, now the Court Support Services Division of the State of Connecticut, and with the United States Probation/Pretrial Services Office, capacity was increased to 110 beds in this residential facility in a 44-bed Women’s Unit and a 66-bed Men’s Unit.

By 1994, the new facility had almost reached capacity when Crossroads  was awarded a CSAT grant to open a specialized women’s and children’s program, Amethyst House, with 15-beds for women and 15 for their infants/children; Crossroads returned to lease space for this program at 42 Howe Street.  In 2014, we celebrated the 20th anniversary of Amethyst House.

In 2003, Crossroads sought and achieved accreditation from CARF, the Commission on the Accreditation of Residential Facilities, and has maintained that accreditation by implementing the standards of CARF to deliver person-centered, quality behavioral health services.   

In 2006, the Outpatient Behavioral Health Unit became operational at 44 East Ramsdell Street, providing intensive outpatient and outpatient addiction treatment and outpatient mental health services. Over the years, clinicians providing those outpatient mental health services have been increased to the current contractual staffing of two part-time, bilingual psychiatrists who provide psychotropic medication evaluation and management, and four part-time therapists who provide mental health intake assessments, individual/family/couple’s psychotherapy and group psychotherapy to address anger management or domestic violence.  

In 2008, Crossroads received funding through the support of the CT Latino Behavioral Health System to expand services for monolingual Spanish-speaking individuals receiving outpatient services and currently the organization sustains that additional position. 

In 2009, the Cornell Scott Hill Health Center initiated a medical clinic in the outpatient facility of Crossroads to provide primary care services to persons served in the residential programs.

In 2010, the Recovery Campus of Crossroads at 44-54 East Ramsdell Street was completed with the construction of a facility intentionally designed to better meet the needs of women and children; a 2-story annex to the original facility at 54 East Ramsdell Street now consolidates all women’s services; Amethyst House was relocated to this facility, with capacity for 18 pregnant and parenting women and up to 26 infants/children. A wing of this new building was designed for licensed day care; Amethyst House collaborates with LULAC Head Start, who operates a licensed Child Day Care Center, Little Gems, in a separate wing of the residential facility, to serve the children of women in Amethyst House and children from the local community. The original treatment facility now exclusively serves the Men’s Residential program which has grown to an 89-bed unit.

Over the last 43 years, beginning with Miguel Laguna, one of the founders and the first Executive Director, and continuing with later leadership, the organization has faithfully implemented our mission and expanded our services to better respond to the changing needs of the persons served. Today our mission is to provide a healthy, safe, nurturing and culturally competent recovery environment that promotes a therapeutic alliance with the persons served and fosters the self-empowerment of those recovering from addiction and/or mental health disorders. To prepare to respond to the needs of those served, the organization participates in practice improvement initiatives of the Department of Mental Health and Addiction Services including the Women’s Services Practice Improvement Collaborative (WSPIC), the Trauma-Informed and Gender-Responsive System of Care initiative, and the Co-Occurring Collaborative
Impact Crossroads, Inc. has developed a relationship with Lulac Daycare facility to further the needs of Amethyst house Women and children. Crossroads has new upper management that will bring positive changes to the internal workings of client focused treatment. Crossroads has accomplished a growing intensive out-patient program. In the up coming year, Crossroads will continue to work along side Lulac and finish the playground area for the children. Crossroads will go live with Carelogics an electronic records program which will afford greater links to services provided, as well as increase billing accountability. Crossroads is currently completing a new roof. Crossroads is in connection with the Nature preserve and hopes to continue with the building of a public walk through for a more pleasing atmosphere to the population served. 
Needs Crossroads top 5 most pressing needs are 1. management stability for the entire organization due to recent changes in upper management. 2. Deficit for organization due to governmental cuts in our funding sources. $100,000.00. 3. Transportation needs for the agency and its clients to meet required judicial  and medical appointments. $50,000.00. 4. Volunteers for The board of directors, to assist running groups and community programs for clients, and fund raising. 
CEO Statement Crossroads was founded in 1971 to serve the particular needs of Latinos and other minorities affected by alcohol and illicit drug abuse and addiction. Since then the organization has expanded both in size and services to meet the needs of a diversity of clients and also treating co-occurring mental health disorders. Crossroads was among the first substance abuse treatment facilities in Connecticut to provide residential services to women and also women with minor children. The agency is licensed by the Department of Public Health (DPH) and funded by the Department of Mental Health and Addiction Services (DMHAS) and Court Support Services Division (CSSD).

In keeping with its mission, Crossroads aims to provide a safe, nurturing and culturally affirming environment where recovery from the disease of alcohol and drug addiction can occur and be effective.

Every client has a counselor and each client receives twenty hours of direct therapeutic intervention disseminated in group and individual sessions and talk therapy. Clients also have the opportunity to complete GED classes and participate in job-seeking programs. Crossroads collaborates with a wide range of locally based service providers such as dental clinics and the Cornel Scott Health Center, which provides on-site medical services and makes referrals for additional medical treatment. Crossroads has a number of volunteers who facilitate AA and NA meetings in-house as well as church volunteers who have religious services on-site or who transport clients to services and event in the community. The agency also offers intensive outpatient services (IOP) for our graduates as well as individual who apply for this level of care.

Many of our clients come voluntarily for treatment, but Crossroads also caters to a large group of men and women who are involved with the legal justice system because of disease. The agency has a long list of graduates and their families who are grateful for the services they received while clients and for the opportunity it afforded them to avoid or lessen their incarceration period and redirecting their paths in positive ways. Crossroads has been a refuge and safe place for several women and children escaping domestic violence and abuse. Over these forty years Crossroads has seen many families reunited and the lives of men, women and changed.

Crossroads seeks funders; partners and volunteers who believe in second chances for human beings affected by addition and are trying to escape the pain and destructiveness of their disease. Crossroads welcomes support from agencies and individuals who value and celebrate multiculturalism and diversity in all forms. Crossroads has created a niche in addiction and co-occurring treatment in Connecticut that is appreciated by many including clients, State agencies, and stake holders. This is an achievement that is worth preserving, but also one than needs to expanded and shared.
Board Chair Statement
As President I have a commitment to this organization that goes back 40 years, as one of the 3 individuals who opened the doors in 1974.  Throughout this many years I have continued to work and support all the program and needs that have been part of its development.  Recently, as President I have had to address a major challenge in terms of our management, and because we were facing very serious concerns from our funding agencies, we were forced to take steps in the change of the top management.  We have met this challenge during this period of transition by taking over the management on a interim basis by a member of the Board who has extensive experience in the management of agencies like ours, as well as being a Professor of Social work, and myself; working on a transition in the process of hiring new management, and stabilizing the agency as a whole.  
Because we also find ourselves in a serious financial situation, which is important to point out, has never happened previously in the entire existence of Crossroads, I am leading a major fund raising campaign to help us create self-sufficiency to re-establish the strengths and vitality of our organization.
Service Categories
Primary Organization Category Mental Health & Crisis Intervention / Substance Abuse Dependency, Prevention & Treatment
Secondary Organization Category Human Services / Residential Care & Adult Day Programs
Tertiary Organization Category Crime & Legal - Related / Rehabilitation Services for Offenders
Areas Served
New Haven
We serve mainly The Greater New Haven area, however; we do receive state wide referrals as well as referrals from the State of Connecticut court system.
Crossroads is a residential rehabilitation program for 140 men and women who suffer from substance abuse.  The programs provides long term care between 3-6 months affording people the opportunity to recover their lives as well as finding employment, housing and returning to the community and their families. It is a bilingual and bicultural program and recognizes the needs of individuals that come from different backgrounds with unique needs, such as a language barriers and cultural differences.  Connecting the individual with community support systems is very important for the ability of the individual to have a smooth transition and regain stability.  Transportation is provided for clients to attend their court, medical and therapeutic services. 
Population Served Adults / Hispanic, Latino Heritage / Poor,Economically Disadvantaged,Indigent
Program is linked to organization’s mission and strategy Yes
Program is frequently assessed based on predetermined program goals Yes
Long Term SuccessHelpOrganizations describe the ultimate change(s) that will result from this program. This may be far into the future and represent an ideal state.
The program is aimed at changing the lives of individuals who are addicted to drugs and alcohol, so they will return as productive members of society.  The goal is to have individuals remain substance free, not re-enter the criminal justice system, for women to return as healthy members of their family and to be able to care for their children. 
Description Amethyst House is a program for pregnant women, and women residing with children in treatment. It is the largest program in the state of Connecticut serving up to 18 women and 26 children. We work towards reunification with DCF services. 
Population Served / /
Description Outpatient services and intensive out-patient services offer culturally appropriate treatment help for both addiction and mental health. Services available are mental health evaluation, crisis intervention, group counseling, life skills development, military support program, (gulf veterans and their families), psychotherapy, family counseling, medical clinic and Phlebotomy services, (provided by Hill Health Center Satellite clinic at Crossroads, Inc. since 2008)
Population Served / /
CEO/Executive Director
Interim Dr. Barris Malcolm PHD, MSW
Term Start Jan 2014
Experience Connecticut Administrator and founder of Grant Street Partnership a drug and alcohol rehabilitation facility. Director of homeless shelter in New Haven Ct. Currently he is a professor of social work at University of Connecticut.
Number of Full Time Staff 50
Number of Part Time Staff 76
Number of Volunteers 6
Number of Contract Staff 9
Staff Retention Rate 75%
Staff Demographics - Ethnicity
African American/Black 81
Asian American/Pacific Islander 0
Caucasian 9
Hispanic/Latino 35
Native American/American Indian 0
Other 1 0
Staff Demographics - Gender
Male 60
Female 66
Unspecified 0
Former CEOs and Terms
Dr. Miquel Caldera MD, CAC, LADC, 2000 - Jan 2014
Miguel Laguna Nov 1971 - Aug
Formal Evaluations
CEO Formal Evaluation Yes
CEO/Executive Formal Evaluation Frequency Bi-Annually
Senior Management Formal Evaluation Yes
Senior Management Formal Evaluation Frequency Bi-Annually
Non Management Formal Evaluation Yes
Non Management Formal Evaluation Frequency Annually
Connecticut Association of Nonprofits1972
recognition of excellence in the community corrections servicesConnecticut Criminal justice standards for community corrections Program1999
Outstanding program performance and contributions to community serviceConnecticut Association of Non profits2002
Recognition of outstanding service for the communityGateway community technical college1994
Community service awardFlechas, Inc.2012
Board Chair
Ms. Genoveva T. Palmieri
Company Affiliation Retired school teacher/ community volunteer
Term July 2008 to July 2016
Board of Directors
Mr. Angel Acosta Dept of CT Correctional Counselor
Ms. Sandra Caro SecretarySouthern Connecticut State University
Dr. Barris P. Malcolm UCONN School of Social work
Mr. Joseph Odell Retired Dept. of Mental Health
Mrs. Iraida B. Ortega Retired Banker
Mr. Heriberto Villafane Retired St. of CT Judical
Board Demographics - Ethnicity
African American/Black 1
Asian American/Pacific Islander 0
Caucasian 1
Hispanic/Latino 5
Native American/American Indian 0
Other 0 0
Board Demographics - Gender
Male 4
Female 3
Unspecified 0
Risk Management Provisions
Accident and Injury Coverage
Life Insurance
Medical Health Insurance
Automobile Insurance
Disability Insurance
Board Co-Chair
Mr. Joseph Odell
Company Affiliation Retired State of CT Department mental health addiction services
Term July 2010 to July 2018
Standing Committees
Community Outreach / Community Relations
Fiscal Year Start July 01 2013
Fiscal Year End June 30 2014
Projected Revenue $613,252,900.00
Projected Expenses $638,366,500.00
Credit Line Yes
Reserve Fund No
Detailed Financials
Prior Three Years Revenue Sources ChartHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201220112010
Foundation and
Corporation Contributions
Government Contributions$3,663,710$3,428,577$5,497,711
Individual Contributions------
Investment Income, Net of Losses------
Membership Dues------
Special Events------
Revenue In-Kind------
Prior Three Years Expense Allocations Chart
Fiscal Year201220112010
Program Expense$5,110,624$4,618,810$4,304,123
Administration Expense$566,874$542,685$475,212
Fundraising Expense------
Payments to Affiliates------
Total Revenue/Total Expenses1.051.021.41
Program Expense/Total Expenses90%89%90%
Fundraising Expense/Contributed Revenue0%0%0%
Prior Three Years Assets and Liabilities Chart
Fiscal Year201220112010
Total Assets$7,560,016$7,974,045$6,499,224
Current Assets$219,002$432,155$404,179
Long-Term Liabilities$3,533,459$3,972,668$1,885,548
Current Liabilities$333,839$608,636$1,357,010
Total Net Assets$3,692,718$3,392,741$3,256,666
Prior Three Years Top Three Funding Sources
Fiscal Year201220112010
Top Funding Source & Dollar AmountCT Dept. of Mental Health & Addiction Services $3,663,710CT Dept. of Mental Health & Addiction Services $3,383,633CT Dept. of Mental Health & Addiction Services $5,492,711
Second Highest Funding Source & Dollar Amount -- -- --
Third Highest Funding Source & Dollar Amount -- -- --
Short Term Solvency
Fiscal Year201220112010
Current Ratio: Current Assets/Current Liabilities0.660.710.30
Long Term Solvency
Fiscal Year201220112010
Long-Term Liabilities/Total Assets47%50%29%
Capitial Campaign
Currently in a Capital Campaign? No
Foundation Staff Comments

This profile, including the financial summaries prepared and submitted by the organization based on its own independent and/or internal audit processes and regulatory submissions, has been read by the Foundation. Financial information is inputted by Foundation staff directly from the organization’s IRS Form 990, audited financial statements or other financial documents approved by the nonprofit’s board. The Foundation has not audited the organization’s financial statements or tax filings, and makes no representations or warranties thereon. The Community Foundation is continuing to receive information submitted by the organization and may periodically update the organization’s profile to reflect the most current financial and other information available. The organization has completed the fields required by The Community Foundation and updated their profile in the last year. To see if the organization has received a competitive grant from The Community Foundation in the last five years, please go to the General Information Tab of the profile.

Address 54 E Ramsdell St
New Haven, CT 065151140
Primary Phone 203 387-0094
CEO/Executive Director Interim Dr. Barris Malcolm PHD, MSW
Board Chair Ms. Genoveva T. Palmieri
Board Chair Company Affiliation Retired school teacher/ community volunteer


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