Goodwill Industries Of Southern New England
432 Washington Avenue
North Haven CT 06473-5917
Contact Information
Address 432 Washington Avenue
North Haven, CT 06473-5917
Telephone (203) 777-2000 x
Fax 203-239-0789
Web and Social Media
Our mission is to enhance employment, educational, social and recreational opportunities for people with disabilities and other challenges.
At A Glance
Year of Incorporation 1969
Former Names
Easter Seals Goodwill Industries Rehabilitation Center
Organization's type of tax exempt status Public Supported Charity
Organization received a competitive grant from the community foundation in the past five years Yes
CEO/Executive Director Mr. Richard H. Borer Jr.
Board Chair Mr. Joseph H. Bartozzi Esq.
Board Chair Company Affiliation O.F. Mossberg and Sons
Financial Summary
Revenue vs Expenses Bar Graph - All Years
Our mission is to enhance employment, educational, social and recreational opportunities for people with disabilities and other challenges.
1930: Goodwill Industries of Central Connecticut was formed and founded.
1954: The Cerebral Palsy Association, New Haven Hearing League and State Board of Education for the Blind merged forming the New Haven Area Rehabilitation Center.
1965-67: The New Haven Area Rehabilitation Center was serving 500 clients, and a capital campaign was launched to build a larger facility moving to 20 Brookside Avenue, New Haven.
1969: Goodwill Industries of Central Connecticut and New Haven Society for Crippled Children and Adults joined forces along with the New Haven Area Rehabilitation Center to become Easter Seals Goodwill Industries Rehabilitation Center, Inc.
1969: Neighborhood counselors worked with Easter Seals Goodwill Industries' staff and State Vocational Rehabilitation Agency to increase the number of individuals with disabilities to receive rehabilitation services.
1972: Chapel Haven began as a residential program for graduates of Maplebrook. Graduating students required residential support, vocational assessment, training and job placement services. The John Magee House was seeking a vocational component that we were able to provide for their residents. The John Magee House merged with the Shirley Frank Foundation. Chapel Haven continues to thrive as an independent private agency.
1986-87: Second capital campaign launched. March 1987, the site at 95 Hamilton Street, New Haven was officially opened, accommodating all vocational services.
1996: With the shift to community-based services our sheltered workshop officially closed and all 185 individuals were placed into community job sites.
1997-99: Outpatient medical rehabilitation services transferred to Yale-New Haven and Gaylord Hospitals. Vocational services were primarily being offered at community-based locations, the building at 95 Hamilton Street was sold, leasing back half to continue serving vocational clients.
2003: Easter Seals Goodwill Industries received stellar reviews and maximum three-year accreditation from CARF.
2004: The 50th anniversary of the formation of the New Haven Society for Crippled Children and Adults. The 35th anniversary of the merger of Goodwill Industries of Central Connecticut, New Haven Society for Crippled Children and Adults and the New Haven Area Rehabilitation Center. 
2009: The 40th anniversary of historic merger between Goodwill Industries of Central Connecticut, New Haven Society for Crippled Children and Adults and the New Haven Area Rehabilitation Center.
2012: Easter Seals Goodwill Industries moved its main office to 432 Washington Ave. in North Haven to better serve program participants.
2015: Easter Seals Goodwill Industries again receives the maximum three year accreditation from CARF reflecting high quality service delivery and a caring and committed organization.
2017  Changed our name to Goodwill Industries of Southern New England
Present: As time goes on, so do we - to set higher standards, create new services and develop a more broad, comprehensive base of community support and teamwork. Today and everyday, we continue with our commitment to enhance employment, educational, social and recreational opportunities for people with disabilities and other challenges.
The volatile state of Connecticut's economy has had an impact on the quantity of services provided by Goodwill Industries of Southern New England, Inc., however we have managed to continue serving a significant number of people who reside in and around New Haven. Proudly listed are five accomplishments from last year.
1. Served 887 individuals in 2016, despite funding cuts, with quality services.
2. 77% of reentry program participants were not reincarcerated.
3. Finished the year with a balanced budget.
4. Enrolled 42 reentry participants who were released from incarceration to the City of New Haven.
5. Joined a citywide reentry collaborative with the City of New Haven, ProjectMORE and Community Action Agency of New Haven.
Listed below are four goals that are aligned with the Strategic Direction adopted by the board on December 2016.
1. Prioritize workforce development as the organization's core focus for ongoing program development.
2. Re-establish the community reentry employment component through the obtainment of third party funding.   
3. Maintain and enhance a continuum of supportive services to facilitate maximum independence and community inclusion for adults with intellectual and developmental disabilities.
4.  Evaluate and update information and technology systems.
1. Additional funding to ensure the long-term sustainability of programs and services to enhance and expand both the reentry case management services and to increase employment opportunities, sites and program alternatives for the individuals we serve. 
2. Plan for an upgrade to our accounting software with the ability for payroll integration. This system along with implementation cost between $30K and 50K along with monthly recurring costs. 
3. Add an Automated Timekeeping System so all locations can track time effectively. This new system costs approximately $50K to install. 
4. A new consumer data tracking management system is also required to keep up to date on state regulations and give staff the ability for mobile capability to access client files. A new system has upfront cost of 50K - $60K for the software and implementation.
5. Implement an applicant tracking and new hire automated database with on-line applications. Place kiosks in every Goodwill store for in-store applications. The startup for this project would cost approximately $15K to implement.
CEO Statement
When someone turns to us for help, we don't see someone with disability; we see the possibilities of what they could do. We consider it our job to help each person we serve become the best version of themselves. To quote Edgar Helms, founder of Goodwill Industries: "It's ability, not disability that counts."
In 2017 we helped over a 1000 individuals realize their fullest potential with intensive life-changing assistance. With this help they can reach their goals of employment and independence, including learning a new skill, getting a job or participating in our day programs. 
The Good in Goodwill starts with each of you. We couldn't do any of this without the help and support of all of you. You help us fulfill our mission to enhance the quality of life for people with disabilities and other challenges through employment, social and recreational opportunities. With your help, our community grows healthier and stronger, one person at a time. 
Service Categories
Primary Organization Category Employment / Goodwill Industries
Secondary Organization Category Human Services / Human Services
Areas Served
New Haven
East Haven
North Haven
West Haven
North Branford
Goodwill of Southern New England service territory covers New Haven and its sixteen surrounding towns. Goodwill's main office is located in the North Haven The agency operates retail stores in Westville, West Haven, Branford, Hamden, Rocky Hill, Middletown, Norwich, Groton, New Haven, Southington, Orange, Wallingford and Clinton.   
Community Employment Services are funded by the Department of Developmental Services (DDS) and are designed for individuals with developmental disabilities who require full-time support, most typically in an employment setting. Community Employment Services is dedicated to providing long and short term staffing to Greater New Haven businesses. The workforce is proficient in manufacturing, clerical and retail environments and able to assist with various hand assembly projects. Supervisory staff is provided for each work crew at no cost to the host company. Our Blended Program option provides program participants with the opportunity to participate in a varied daily schedule. Blending vocational opportunities with community activities, the design provides a flexible work schedule to those individuals who prefer part-time employment but who request full-time day services with the ability to create the program that best suits their needs.
Population Served / /
Individual Employment Services combine a variety of pre-employment, job development and post-employment services to maximize a successful job match and job retention. Specific programs are typically designed to serve a defined population or group of people (e.g. Department of Mental Health & Addiction Services (DMHAS) referrals or DDS referrals or persons with a history with the Department of Corrections (DOC) who often are self-referrals) and are staffed with appropriately qualified personnel. Individual Employment Services offers Skills for Success classes, Job Seeking & Retention Skills, Job Placement Services, Situational Assessments, Job Coaching and/or Job Retention Support Services, IDEA (Individually Developed Employment Assistance), SHP (Supported Housing Program) and CRS (Community Re-entry Services).
Population Served / /
Recreational and Community Enrichment Services are designed to assist individuals with disabilities to actively participate in community services. Services are provided in a safe and caring environment that allows individuals to make choices about how they spend their day. One of these services is SPICE, a community-based retirement program with active members selecting from an array of activity options and are assisted in making connections with senior centers and activities within the community. The REC program also consists of Easter Seals consumers from the CES and SPICE programs who are in need of extra recreational supports. The program offers consumers on a rotating basis, choices of a variety of community activities, such as participating in a weekly bowling league, theatre trips and various day trips. These enhance the Consumers' ability to grow personally and socially.
Population Served / /
Taking Initiatives Center (TIC) is an inter-agency collaborative designed to assist individuals in taking the next step towards recovery from drug and alcohol abuse. The TIC is a place where people can safely go to talk with peers, consult with counselors, make use of laundry facilities, enjoy a meal, participate in a computer class and attend recovery groups. TIC staff will help people connect with services to prepare for (re)entering the workforce. Participation at the TIC can be the first step on the tough road to recovery. TIC is funded through the Department of Mental Health and Addiction Services.
Population Served / /
Program Comments
CEO Comments
Charities across the country are pondering all the big changes that lie ahead and what they mean for fundraising, tax policy, spending, immigration, regulation, advocacy efforts, and so much more. Many nonprofits whose programs for low-income families and those with disabilities are based on funding from the federal government and have been forced into a wait and see mode. 
We at Goodwill Industries of Southern New England share these concerns as well as other major paradigm shifts affecting our social enterprise. These include unprecedented cuts in funding because of Connecticut's terrible financial condition, retail brick and mortar stores in the fight of their lives from online retailers, the increase in minimum wage and the potential elimination of Section 14(c) of the Fair Labor Standards Act. Cutting government spending on programs, disability services and affordable housing would dramatically affect the at-risk and vulnerable populations we serve.
Nonprofits that provide human services are particularly concerned and fear funding cuts could translate to sweeping reductions to initiatives such as job counseling, support services and health care services for low-income families and education for individuals with disabilities.
Goodwill and many of those we serve are entering a major transition point, moving into a world of competitive integrated employment. Our new strategic plan focuses on thinking differently. We plan to fully utilize our retail and donation centers to provide on-the-job training and employment for people with disabilities and other barriers to finding employment.
Revenue from the sale of those donated good goes directly toward supporting and growing critical community based services and other employment related supports. 
CEO/Executive Director
Mr. Richard H. Borer Jr.
Term Start Apr 2006
Number of Full Time Staff 223
Number of Part Time Staff 235
Number of Volunteers 400
Number of Contract Staff 0
Staff Retention Rate 66%
Staff Demographics - Ethnicity
African American/Black 103
Asian American/Pacific Islander 7
Caucasian 263
Hispanic/Latino 55
Native American/American Indian 1
Other 29 N/A
Staff Demographics - Gender
Male 197
Female 261
Unspecified 0
Former CEOs and Terms
Mr. Malcolm H Gill Jan 1980 - July 2006
Senior Staff
Title Vice President, Finance
Title Vice President, Human Resources
Title Vice President, Programs
Title Vice President, Retail Operations
Title Chief Information Officer
Formal Evaluations
CEO/Executive Formal Evaluation Frequency Annually
Senior Management Formal Evaluation Yes
Senior Management Formal Evaluation Frequency Annually
Non Management Formal Evaluation Yes
Non Management Formal Evaluation Frequency Annually
Goodwill currently has a number of collaborations. We work with the Departmentment of Mental Health and Addiction Services collaborating with Fellowship Place, Marrakech, Inc and the APT Foundation. The City of New Haven provides funding for Reentry services and we collaborate on this project with ProjectMORE and The Community Action Agency of New Haven.
Affiliate/Chapter of National Organization1969
Connecticut Community Nonprofit Alliance1980
Community Partnership AwardGreater New Haven Chamber of Commerce2017
Board Chair
Mr. Joseph H. Bartozzi Esq.
Company Affiliation O.F. Mossberg and Sons
Term May 2015 to May 2019
Board of Directors
Mr. David Biller Esq.Lawrence M. Biller Plaza
Mr. Jay F. Broderick Beers, Hamerman and Co. P.C.
Mr. Christopher Cavallero Morgan Stanley
Mr. Kevin Cole Marcum LLP
Ms. Jennifer A. Corvo Esq.
Mr. Christopher Cozzi I.U.O.E. Local 478
Mr. Alfred F. Dellavalle AMR
Mr. Frank Dixon The Dixon Business Group
Mr. Paul J. Dorsi Esq.Dorsi & Dorsi
Ms. Jennifer Elwood Community Volunteer
Mr. David M. Ferretti People's United Bank
Mr. David Ganon Independent Outdoor Network
Mr. Roger Hess Papersafe LLC
Mr. Kenneth P. Hylwa Hylwa Inc.
Mr. Richard Iovanne People's United Bank
Mr. Ronald Nault Luchs Consulting Engineers
Mr. Dennis Reilly Fusco Corporation
Mr. Rodney Snipes Fund Administrator
Mr. Matthew C. Susman Esq.
Mrs. Debra Testa
Board Demographics - Ethnicity
African American/Black 3
Asian American/Pacific Islander 0
Caucasian 18
Hispanic/Latino 0
Native American/American Indian 0
Other 0 0
Board Demographics - Gender
Male 18
Female 3
Board Term Lengths 3
Board Term Limits 8
Written Board Selection Criteria Yes
Written Conflict of Interest Policy Yes
Percentage Making Monetary Contributions 100%
Percentage Making In-Kind Contributions 100%
Constituency Includes Client Representation No
Board Co-Chair
Fiscal Year Start Jan 01 2018
Fiscal Year End Dec 31 2018
Projected Revenue $25,215,000.00
Projected Expenses $24,202,000.00
Spending Policy Income Only
Credit Line Yes
Reserve Fund Yes
Detailed Financials
Prior Three Years Total Revenue and Expense Totals ChartHelpFinancial data for prior years is entered by foundation staff based on the documents submitted by nonprofit organizations.Foundation staff members enter this information to assure consistency in the presentation of financial data across all organizations.
Fiscal Year201520142013
Total Revenue$23,566,276$23,365,930$22,709,412
Total Expenses$23,132,860$23,108,562$21,839,922
Prior Three Years Revenue Sources ChartHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201520142013
Foundation and
Corporation Contributions
Government Contributions$0$0$0
Individual Contributions------
Investment Income, Net of Losses$21,971$88,549$151,675
Membership Dues------
Special Events$38,652$87,779$54,145
Revenue In-Kind------
Prior Three Years Expense Allocations Chart
Fiscal Year201520142013
Program Expense$20,734,789$20,760,881$19,696,841
Administration Expense$2,292,983$2,172,650$1,992,830
Fundraising Expense$105,088$175,031$150,251
Payments to Affiliates------
Total Revenue/Total Expenses1.021.011.04
Program Expense/Total Expenses90%90%90%
Fundraising Expense/Contributed Revenue1%1%1%
Prior Three Years Assets and Liabilities Chart
Fiscal Year201520142013
Total Assets$14,596,939$14,272,497$13,748,974
Current Assets$5,737,228$5,154,326$4,257,368
Long-Term Liabilities$9,226$47,108$76,667
Current Liabilities$2,430,993$2,502,085$2,206,371
Total Net Assets$12,156,720$11,723,304$11,465,936
Prior Three Years Top Three Funding Sources
Fiscal Year201520142013
Top Funding Source & Dollar Amount -- -- --
Second Highest Funding Source & Dollar Amount -- -- --
Third Highest Funding Source & Dollar Amount -- -- --
Short Term Solvency
Fiscal Year201520142013
Current Ratio: Current Assets/Current Liabilities2.362.061.93
Long Term Solvency
Fiscal Year201520142013
Long-Term Liabilities/Total Assets0%0%1%
Capitial Campaign
Currently in a Capital Campaign? No
Capital Campaign Anticipated in Next 5 Years? No
CEO Comments
Foundation Staff Comments This profile, including the financial summaries prepared and submitted by the organization based on its own independent and/or internal audit processes and regulatory submissions, has been read by the Foundation. Financial information is inputted by Foundation staff directly from the organization’s IRS Form 990, audited financial statements or other financial documents approved by the nonprofit’s board. The Foundation has not audited the organization’s financial statements or tax filings, and makes no representations or warranties thereon. The Community Foundation is continuing to receive information submitted by the organization and may periodically update the organization’s profile to reflect the most current financial and other information available. The organization has completed the fields required by The Community Foundation and updated their profile in the last year. To see if the organization has received a competitive grant from The Community Foundation in the last five years, please go to the General Information Tab of the profile.
Address 432 Washington Avenue
North Haven, CT 064735917
Primary Phone 203 777-2000
CEO/Executive Director Mr. Richard H. Borer Jr.
Board Chair Mr. Joseph H. Bartozzi Esq.
Board Chair Company Affiliation O.F. Mossberg and Sons


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