FISH of Greater New Haven
PO Box 8552
New Haven CT 06531
Contact Information
Address PO Box 8552
New Haven, CT 06531-
Telephone (203) 503-0107 x
Fax 203-503-0107
Web and Social Media
Groceries for FISH families
The primary mission of FISH of Greater New Haven, Inc., is to deliver free groceries to those who are home-bound and unable to get to the grocery store. Our clients include: the elderly, handicapped, those who have recently had surgery, or are going through a major medical treatment or who have children going through the same.   FISH is the ONLY agency in the area to deliver free groceries to its growing clientele. FISH of Greater New Haven is a social service organization that is a non-profit community based organization focusing on neighbors reaching neighbors.
A Great OpportunityHelpThe nonprofit has used this field to provide information about a special campaign, project or event that they are raising funds for now.
FISH is in a unique situation in the community being the ONLY food service agency that delivers groceries. A new CSFP Commondity Supplemental Program started in CT in June of 2015 and focuses on low-income seniors by providing a free box of groceries (approximately 2 weeks worth). There are approximately 4,500 low-income seniors in New Haven living alone. FISH is only reaching 125 of those individuals. Our desire is to reach many more. The New Haven food service providers are collaborating in trying to find a solution. The conversation is about FISH becoming the hub of distribution for these boxes. That means FISH will need additional staffing costing approximately $40,000 (which includes insurance and taxes) and  van for deliveries with an approximate cost of $20,000. This will allow us to deliver to as many seniors as we can sign up. The need is great! If you would like more information, please contact our offices.
A Great Opportunity Ending Date Dec 31 2016
At A Glance
Year of Incorporation 1970
Organization's type of tax exempt status Exempt-Other
Organization received a competitive grant from the community foundation in the past five years Yes
CEO/Executive Director Jilan Crowley
Board Chair Susan Redente
Board Chair Company Affiliation Thompason & Peck Insurance
Financial Summary
Projected Revenue $479,000.00
Projected Expenses $420,000.00
The primary mission of FISH of Greater New Haven, Inc., is to deliver free groceries to those who are home-bound and unable to get to the grocery store. Our clients include: the elderly, handicapped, those who have recently had surgery, or are going through a major medical treatment or who have children going through the same.   FISH is the ONLY agency in the area to deliver free groceries to its growing clientele. FISH of Greater New Haven is a social service organization that is a non-profit community based organization focusing on neighbors reaching neighbors.
FISH has been a fixture in the New Haven community for more than 48 years. Beginning as a social service organization for City residents in need of a helping hand, FISH volunteers prepared and delivered meals, babysat and drove those in need to medical appointments. Today, we focus on delivering bags of groceries to those who have difficulty getting to the grocery store.
FISH Accomplishments:
  1. We increased our giving by 72% in 2015 allowing us to hire more staff and serve more clients. We have only had one staff member for 48 years. This is the first time we were able to increase capacity and hire staff, so we have the structure to increase our client base.
  2. We were able to hire 3 staff members - a full-time Grocery Delivery Program Manager, a part-time Community Liaison, and a part-time pantry helper.
  3. In 2015, we were able to deliver food to over 400 households 1,400 individuals each month with a total of over 17,850 individuals for the entire year for only $25 per person. 
  4. We are able to work directly with the Kennedy Center, Easter Seals, and Chapel Haven to have handicapped individuals pack and deliver the food to FISH families.
  5. Over $150,000 of in-kind contributions of free food came from the Federal government, schools, civic organizations, faith based community and businesses. This helps to alleviate the need to purchase food. 
1) Secure funding to employ a Program Manager for the CSFP (Commodity Supplemental Food Program) for seniors, allowing us to the main conduit for free food boxes to low-income senior citizens in New Haven.
2) Secure a van or truck for deliveries
3) Increase our volunteer drivers
4) Increase and diversify our funding streams
5) Network more with other agencies in order to not duplicate services 
1) Paid staff support for the office and intake process and program management
2) A van and/or a box truck to deliver and pick up food donations
3) Volunteer support including answering the phones, drivers, packers, food pantry work, social media expert, grant writer, grant researcher
4) A marketing expert
5) A new building space in which we could have 4 offices and one large food pantry.
CEO Statement
It is my pleasure to serve this wonderful organization. I am new to the New Haven area but not to humanitarian aid and food insecurity. Having been in Connecticut a short time, I have seen a huge need in New Haven, that is and has been met by the FISH organization and volunteers. For over 48+ years FISH has been working in the neighborhoods throughout the New Haven area. A foundational structure for our organization has been collaboration. We would not have been able to sustain the work we have done without the many grocery stores, churches, businesses, individuals, volunteers, and agencies that have helped over the past half a decade. I find that the New Haven food pantries, soup kitchens, CT Food bank work together to address the food needs in our community. That is rare. In many cities throughout the US, that is not the case. It is refreshing that organizations want to work together to streamline systems so there isn't overlap. One example is the Thanksgiving meals on Thanksgiving Day that are delivered to homes. One agency buys the turkeys, one agency cooks the meals, another agency coordinates the drivers, and consolidates the list of recipients. It is truly a community work. FISH is still the ONLY sole provider of free groceries that are delivered directly to individuals homes that are homebound. That makes us very unique and also allows for us to focus on this one area and do it well. 
Once again, it is my pleasure to serve such a long standing institute in our city.
Jilan Crowley
Board Chair Statement

It has been an exciting organization to serve as the Board Chair. In the past year we are taking the organization to the next level. We have new board members, and have hired a highly qualified Executive Director to move the organization to that next level. While FISH continues to be the ONLY social service agency delivering groceries to the homebound, we still only have limited staff. Our challenges include increasing revenue in order to build capacity, in addition to continuing to reach those in need. In the past year, there has been substantial changes to our intake process, assessments of clients, and streamlining our systems to be more efficient. In addition our fundraising plan for 2016 and upcoming rebranding and marketing strategies are moving us towards our vision for the organization in the next few years. We have recently received our first grant towards hiring a part-time staff member to help out in our administrative offices.

Another large challenge is in reaching all the families that call in to our hotline for food. It is difficult to turn people away, knowing that if we had the funding we could feed them. If we were able to have more food drives, and / or increased our funding streams we could meet more needs. We constantly strive to reach more families year after year.


Our greatest challenge is the continuous need to obtain enough food to fill our bags. In order to satisfy all requests for food, we are forced to supplement directly donated food with food acquired from the Connecticut Food Bank or purchased from grocery stores. As the demand for our services continues to increase, we expect the need for funds to be an ongoing challenge.  We have never turned our clients away empty handed, and hopefully, we never will.

Service Categories
Primary Organization Category Food, Agriculture & Nutrition / Food Banks, Food Pantries
Secondary Organization Category Human Services / Senior Centers/Services
Tertiary Organization Category Food, Agriculture & Nutrition /
Areas Served
New Haven
East Haven
West Haven
FISH delivers only to the New Haven area, including the Hill, Dixwell, Fair Haven, West Hills, Edgewood/Westville, East Rock neighborhoods, as well as parts of East Haven and Hamden. Other areas in New Haven's vicinity are still underserved.
FISH is the ONLY social service agency in New Haven that delivers free groceries to those who are homebound and do not have access to transportation. FISH is manned mainly by volunteers and limited staff. Our clients include: the elderly, handicapped, those going through major medical treatments, surgery or who have children going through the same.
FISH receives referrals from local community agencies and has a food hotline in which clients call in to request a food delivery. They are asked a series of question and an intake assessment is done on each client in order to assess their current food needs and to see if they qualify for delivery services. Once accepted the client is given their delivery day and time each month. Clients must be rectified each year. Other services such as federal and state food programs presented to the client during their intake assessment.
Population Served Aging, Elderly, Senior Citizens / Children and Youth (0 - 19 years) / Unemployed, Underemployed, Dislocated
Program Comments
CEO Comments
The biggest challenge is to meet he ever increasing demand for our services.  We have seen an increase in the number of new families and individuals seeking food assistance from FISH.  We however are limited by the food we have on hand and how much we are able to spend purchasing food to deliver.  Our current volunteer drivers are utilized to the fullest each making as many deliveries as possible with the amount of room available in their vehicles.  Most times we have to turn people away because of lack of office help, drivers, or funding.  are received. With our current budget of $369,000 per year we are able to provide groceries to 14,760 people a year which breaks down to $25 per person per year. It only takes $25 to feed one person for an entire year through FISH yet we still have another 900-1,000 people we are turning away each month. It costs only $1 per bag of groceries to feed someone each month.
CEO/Executive Director
Jilan Crowley
Term Start May 2016
Number of Full Time Staff 1
Number of Part Time Staff 2
Number of Volunteers 120
Number of Contract Staff 0
Staff Retention Rate 100%
Staff Demographics - Ethnicity
African American/Black 1
Asian American/Pacific Islander 0
Caucasian 2
Hispanic/Latino 0
Native American/American Indian 0
Other 0 0
Staff Demographics - Gender
Male 1
Female 2
Unspecified 0
Former CEOs and Terms
Joy Johannes - Apr 2016
Senior Staff
Title Secretary
Title Secretary
Title President
Experience/Biography Grant Writing
Formal Evaluations
CEO Formal Evaluation Yes
CEO/Executive Formal Evaluation Frequency Annually
Senior Management Formal Evaluation Yes
Senior Management Formal Evaluation Frequency Annually
Non Management Formal Evaluation Yes
Non Management Formal Evaluation Frequency Quarterly
We have productive collaborations with Connecticut Food Bank, Interfaith Volunteers, New Haven Needle Exchange Program, Stop & Shop (Whalley Avenue),  Elm City Food Market, Boy Scouts, ACES, area Churches, schools, businesses and other human service groups. Kennedy Center, ACORD, Ben Haven, Chapel Haven, Vantage, DRN & Passages School.
United Way of Greater New Haven2005
Connecticut Community Nonprofit Alliance2015
Proclamation FISH DayOffice of the Mayor of New Haven John C. Daniels1993
Wonder-Ful Woman AwardStart Bank2012
Board Chair
Susan Redente
Company Affiliation Thompason & Peck Insurance
Term Jan 2016 to Dec 2018
Board of Directors
John Cesaroni Zeisler & Zeisler PC
John Gallagher Resources Global Professionals
Glenn Pearson Amity Auto Repair
Dan Shetler Columbus House
Robert Sigler Retired Mechanical Engineer
Jaryn Travers Sikorsky Aircraft
Dominic Woolfrey Higher One
Board Demographics - Ethnicity
African American/Black 2
Asian American/Pacific Islander 0
Caucasian 6
Hispanic/Latino 0
Native American/American Indian 0
Other 0 0
Board Demographics - Gender
Male 6
Female 2
Board Term Lengths 3
Board Term Limits 2
Written Board Selection Criteria Under Development
Written Conflict of Interest Policy Under Development
Percentage Making Monetary Contributions 100%
Percentage Making In-Kind Contributions 100%
Constituency Includes Client Representation No
Risk Management Provisions
Commercial General Liability
Workers Compensation and Employers' Liability
Directors and Officers Policy
Board Co-Chair
Susan Redente
Company Affiliation Thompson & Peck
Term Jan 2016 to Dec 2018
Standing Committees
Board Governance
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
CEO Comments
Two new board members were added for the Jan 2016-Dec 2018 term. It is exciting to have some new fresh ideas and passionate board members who want to be involved and help bring exposure and funds to the organization. Again, it is an exciting time for FISH.
Fiscal Year Start Jan 01 2016
Fiscal Year End Dec 31 2016
Projected Revenue $479,000.00
Projected Expenses $420,000.00
Spending Policy N/A
Credit Line No
Reserve Fund No
Detailed Financials
Prior Three Years Revenue Sources ChartHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201520142013
Foundation and
Corporation Contributions
Government Contributions$21,367$88,746$152,931
Individual Contributions------
Investment Income, Net of Losses--$83--
Membership Dues------
Special Events$10,571$107$955
Revenue In-Kind------
Prior Three Years Expense Allocations Chart
Fiscal Year201520142013
Program Expense$332,725$133,060$229,802
Administration Expense$71,162$71,595$74,423
Fundraising Expense$5,520----
Payments to Affiliates------
Total Revenue/Total Expenses1.001.011.04
Program Expense/Total Expenses81%65%76%
Fundraising Expense/Contributed Revenue1%0%0%
Prior Three Years Assets and Liabilities Chart
Fiscal Year201520142013
Total Assets$39,292$39,841$39,567
Current Assets$39,292$39,841$39,567
Long-Term Liabilities------
Current Liabilities$1,727$1,728$2,606
Total Net Assets$37,565$38,113$36,961
Prior Three Years Top Three Funding Sources
Fiscal Year201520142013
Top Funding Source & Dollar AmountTEFAP $80,641TEFAP $71,238 --
Second Highest Funding Source & Dollar AmountCT NAP $26,844The Community Foundation for Greater New Haven $27,902 --
Third Highest Funding Source & Dollar AmountHoly Infant $18,957CTNAP $17,509 --
Short Term Solvency
Fiscal Year201520142013
Current Ratio: Current Assets/Current Liabilities22.7523.0615.18
Long Term Solvency
Fiscal Year201520142013
Long-Term Liabilities/Total Assets0%0%0%
Capitial Campaign
Currently in a Capital Campaign? No
CEO Comments For the past several years we have been using Quicken Books which has helped us in reporting and streamlining our financial data.
Foundation Staff Comments

This profile, including the financial summaries prepared and submitted by the organization based on its own independent and/or internal audit processes and regulatory submissions, has been read by the Foundation. Financial information is inputted by Foundation staff directly from the organization’s IRS Form 990, audited financial statements or other financial documents approved by the nonprofit’s board. The Foundation has not audited the organization’s financial statements or tax filings, and makes no representations or warranties thereon. The Community Foundation is continuing to receive information submitted by the organization and may periodically update the organization’s profile to reflect the most current financial and other information available. The organization has completed the fields required by The Community Foundation and updated their profile in the last year. To see if the organization has received a competitive grant from The Community Foundation in the last five years, please go to the General Information Tab of the profile.

Address PO Box 8552
New Haven, CT 06531
Primary Phone 203 503-0107
CEO/Executive Director Jilan Crowley
Board Chair Susan Redente
Board Chair Company Affiliation Thompason & Peck Insurance


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